Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Castro

Lawrence,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dunkin' Donuts
Lawrence, Massachusetts
01.2023 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Sales Associate

Big Lots
Lawrence, Massachusetts
06.2023 - 12.2024
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Analyzed customer feedback data to recommend improvements in service quality.

Sale Representative

Emerson Electric
Lawrence, Massachusetts
01.2022 - 01.2023
  • Supported sales team members to drive growth and development.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

GED -

Adult Learning Center
Lawrence, MA
01-2024

Skills

  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Consultative Sales
  • Inbound and Outbound Calling

Languages

English
Professional
Spanish
Professional

Timeline

Sales Associate

Big Lots
06.2023 - 12.2024

Customer Service Representative

Dunkin' Donuts
01.2023 - Current

Sale Representative

Emerson Electric
01.2022 - 01.2023

GED -

Adult Learning Center

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Genesis Castro