Overview
Work History
Education
Skills
Timeline
Generic

GENESSIS PADILLA

STOCKTON,CA

Overview

11
11
years of professional experience

Work History

Billing Specialist

Valley MRI and Radiology Inc
04.2022 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Radiology coding ( X-rays, Mammograms & breast ultrasound )

Material Handler

XPO Logistics
10.2018 - 10.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Customer Service Representative

Bambú, MX
04.2014 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Medical Office Specialist - Medical Informatics

UEI College
Stockton, CA
05.2022

Skills

  • Bilingual ( Spanish )
  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • Data research
  • Medical coding
  • Insurance confirmation

Timeline

Billing Specialist

Valley MRI and Radiology Inc
04.2022 - Current

Material Handler

XPO Logistics
10.2018 - 10.2021

Customer Service Representative

Bambú, MX
04.2014 - 04.2015

Medical Office Specialist - Medical Informatics

UEI College

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GENESSIS PADILLA