Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geneva Hampton

Chandler,AZ

Summary

Self motivated customer service professional with more than ten years experience in telephone service, account management, and cultivating relationships with potential clients. Committed to delivering client-focused solutions while providing exceptional customer care.

Overview

14
14
years of professional experience

Work History

Patient Care Advocate

Accredo Specialty Pharmacy
Tempe, Arizona
11.2023 - 04.2024
  • Maintained the confidentiality of patient data and conditions at all times to protect health information.
  • Resolved issues with patients medications, billing, copay assistance, and benefits.
  • Served as a liaison between patient, doctors offices, nurses, insurance companies, and employers.

Senior Mortgage and HELOC Specialist

Cenlar FSB
Tempe, Arizona
10.2019 - 12.2022
  • Updated credit and home loan files.
  • Provided knowledge on home loans, credit lines, and the status of credit applications.
  • Handled customer complaints and took appropriate action to resolve them in a timely manner.

Account Manager

OnTrac
Chandler, Arizona
09.2014 - 09.2019
  • Assisted with administrative tasks such as record keeping, correspondence, and material gathering.
  • Created reports that included a variety of metrics and account data.
  • Prepared financial reports for clients and management to review

Military Customer Service Specialist

OpticsPlanet
Northbrook , IL
04.2010 - 07.2014
  • Used knowledge of company products and services to recommend solutions to customers.
  • Responded promptly to customer queries to increase overall satisfaction.
  • Monitored competitor trends and market shifts to maintain company relevance

Education

High School Diploma -

Zion Benton Township High School
Zion, IL
06-2006

Skills

  • Healthcare knowledge
  • Problem-Solving
  • Customer Service
  • Organization
  • Remote Office Availability
  • Computer Skills
  • Teamwork and Collaboration

Timeline

Patient Care Advocate

Accredo Specialty Pharmacy
11.2023 - 04.2024

Senior Mortgage and HELOC Specialist

Cenlar FSB
10.2019 - 12.2022

Account Manager

OnTrac
09.2014 - 09.2019

Military Customer Service Specialist

OpticsPlanet
04.2010 - 07.2014

High School Diploma -

Zion Benton Township High School

Similar Profiles

CREATE PROFILE
Geneva Hampton