Tresa James
Customer Care Professional
Mims,FL
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
24
24
years of professional experience
Work History
Patient Care Advocate
Alliance Rx Walgreens Specialty Pharmacy
Orlando, FL
10.2022 - Current
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Identified community resources available for additional assistance or support for patients facing financial hardship due to illness or injury.
- Implemented HIPAA privacy and security regulations in the handling of patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Substitute Teacher
Brevard Public Schools
Titusville, FL
01.2005 - 11.2007
- Developed creative learning strategies to engage all types of learners.
- Supported special needs students by providing individual instruction as needed.
- Monitored student progress throughout the day.
Community Services Instructor
Developmental Services Center
Titusville, FL
01.2000 - 09.2001
- Adapted instructional materials to meet the needs of diverse learners.
- Collaborated with other educators to develop innovative approaches to instruction.
- Provided individualized instruction to students to improve their academic performance.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FLSkills
- Patient Care
- HIPAA Compliance
- Compassionate client care
- Strategic Planning
- Documentation
- Conflict Mediation
- Behavior redirection
- Scheduling
- Patient Education
- Behavioral Management
- Community activities
- First aid and safety
- Healthcare knowledge
- Organizational Skills
- Medical Terminology
- Verbal and written communication
Affiliations
- Participates in the growing sport of pickleball and encouraging youth involvement.
Timeline
Patient Care Advocate
Alliance Rx Walgreens Specialty Pharmacy
10.2022 - Current
Substitute Teacher
Brevard Public Schools
01.2005 - 11.2007
Community Services Instructor
Developmental Services Center
01.2000 - 09.2001
Associate of Arts -
Eastern Florida State College
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