Geneva Johnson
RPM Living
Austin
12
years of professional experience
Versatile and results- driven Account Management and Customer Success professional with over a decade of experience bridging the gap between clients, complex operations, and technical solutions. Proven track record of onboarding clients, trouble shooting software systems, navigating insurance compliance, and driving retention. Features a deep 8 year background in the optical industry expert in navigating vision and medical payers, resolving clearinghouse rejections, and auditing claim denials to maximize reimbursement.
Work History
Resident Care & Collections Specialist
1 Year 5 Months- Manage day to day accounts and collections processes for a high- volume portfolio, ensuring insurance and tenant accounts remain clear.
- Analyze aging accounts and delinquency trends, proactively engaging with clients to establish payment plans and resolve financial disputes.
- Managed administrative tasks via phone and email, prioritizing compliance with established regulatory guidelines.
Licensed Leasing Agent
1 Year 1 Month- Account specialist responsible for managing the end-to-end client lifecycle, from processing complex applications to formal contract onboarding.
- Prepared monthly performance and data trend reports for regional leadership teams.
- Leveraged strong interpersonal skills to build positive client relationships and resolve customer account concerns efficiently.
Recruiter & Administrative
2 Years 11 Months- Collaborated directly with corporate business partners and hiring managers to streamline onboarding workflows and resolve account priorities.
- Managed High-volume remote communications, documentation tracking, and strict adherence to industry compliance guidelines.
- Implemented innovative sourcing strategies, including social media and networking events, to expand talent pool.
Lead Optician & Ophthalmic RCM Coordinator
8 Years- Filed vision insurance claims, tracked lab inventory orders,a nd managed revenue flow through accurate data entry and bookkeeping.
- Overseen day to day insurance operations for a busy practice, building an expert level knowledge of major medical and vision insurance.
- Researched and resolved account rejections, creating missing information requests and sending corrected claims to clearinghouse blocks.
- Managed vendor relations with optical laboratories and frame manufacturers to proactively troubleshoot ordering errors and ensure maximum client satisfaction.
Education
High School Diploma
Real Estate License
Skills
Client Retention
Customer Success
Account Relations
EHR systems
Revenue Cycle/Collections Support
Salesforce
Yardi Voyager
MS Office
Workspace
Onboarding
Timeline
Resident Care & Collections Specialist
RPM Living
03.2025 - CurrentRead More
Licensed Leasing Agent
RPM Living
02.2024 - 03.2025Read More
Recruiter & Administrative
Balance Staffing
03.2021 - 02.2024Read More
Lead Optician & Ophthalmic RCM Coordinator
Pflugerville Vision Care
03.2014 - 03.2022Read More
Robert M. Shoemaker
High School Diploma
Read More
Champions School of Real Estate
Real Estate License
Read More