Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geneva Perkins

Holly Springs,NC

Summary

Accomplished Operations Manager with a proven track record at Saks OFF 5TH, excelling in operations management and team leadership. Demonstrated success in enhancing operational efficiency, fostering employee relations, and driving revenue growth. Skilled in MS Office and interpersonal communication, with a knack for motivating staff and surpassing performance metrics. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

5
5
years of professional experience

Work History

Operations Manager

Saks OFF 5TH
02.2020 - 04.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Team Leader

Target
06.2018 - 01.2020
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Associate of Science - Paralegal Studies

Nassau Community College
Garden City, NY
06.2008

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Management
  • Project Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Customer Relationship Management
  • MS Office
  • Maintaining Compliance
  • Goal Setting
  • Interpersonal Communication

Timeline

Operations Manager

Saks OFF 5TH
02.2020 - 04.2023

Team Leader

Target
06.2018 - 01.2020

Associate of Science - Paralegal Studies

Nassau Community College

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Geneva Perkins