Geneva Preal
McDonough,GA
Summary
I will demonstrate constructive and cooperative working relationships within a team setting. Vast knowledge of finance regulatory requirements and general bank operations. I am well-versed in leading branch staff in exceeding sales goals while delivering excellent customer service.
Diligent specialist with solid background in managing accounts payable processes efficiently. Adept at ensuring accurate invoice processing and timely payments to vendors, contributing to smooth financial operations. Demonstrated expertise in using accounting software and maintaining detailed financial records.
Overview
10
10
years of professional experience
Work History
Specialist EFT Operations
Delta Community Credit Union
12.2021 - 02.2025
- EFT Processing
- Process and Return Domestic/ International Wire Transfers
- Balancing Fedline account at the end of the day and opening in the morning
- Ach (Automatic Clearing House) Transactions
- Handling multiple exception reports, research, adjustments and General Ledger reconcilements
- Identifying and responding to fraud related activity
- Assisting members over the Phone
- Stop Payments
- Communicating with other financial institutions
- Comply with departments’ policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow, maintain sensitive and confidential information
Member Service Agent Hybrid (Travel Team)
Delta Community Credit Union
07.2019 - 12.2021
- Vault Trained
- Performed leadership, problem solving, technical, analytical & mathematical skills
- Assisted in opening and closing branches
- Processed and balanced electronic checks
- Researching and correcting teller errors
- Perform dual control functions
- Assisted in Cash shipments/Cash receiving recordings
- Ability to multi-task and meet deadlines
- Apply and acknowledge credit union policies and procedures
- Assisted in ACH Dept and Personal Deposit Services Departments
Member Service Agent Hybrid (Summit Point-Fayetteville)
Delta Community Credit Union
05.2017 - 07.2019
- Developing and Maintaining Relationships with members
- Produced High Sales Performance
- Identify and report fraudulent activity
- Account Maintenance (Opening accounts, online banking & account balancing’)
- Loan Qualification Processing (include reviewing, analyzing, & document add-ons)
- Maintain high level of accuracy and security
- Responding and resolving issues for members
- Quickly established credibility with clients and customers
- Assist Manager with audits & daily balancing of the vault which exceeded $50,000
- Organized large volume of customer transaction receipts
- Assumed a leadership role in the absence of the supervisor and maintained that the bank floor was operating normally
Bank Teller (Eagles Landing)
Delta Community Credit Union
05.2015 - 05.2017
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000
- Process 25+ customer transactions per hour with extreme attention to detail
- Redeeming and processing U.S
- Savings Bonds as needed
- Respond to customer account inquiries totaling 130+ weekly accounts
- Assisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies
Education
Accounting Fundamentals Certificate -
Southern Crescent Technical College
Griffin, GA01-2025
Skills
- Symitar Quest
- ApplicationXtender
- Payplus Connect GFX/BSA Client
- Avaya OneX agent
- Knowledge Base
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Expert problem solving
- Customer relations
Timeline
Specialist EFT Operations
Delta Community Credit Union
12.2021 - 02.2025
Member Service Agent Hybrid (Travel Team)
Delta Community Credit Union
07.2019 - 12.2021
Member Service Agent Hybrid (Summit Point-Fayetteville)
Delta Community Credit Union
05.2017 - 07.2019
Bank Teller (Eagles Landing)
Delta Community Credit Union
05.2015 - 05.2017
Accounting Fundamentals Certificate -
Southern Crescent Technical College
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