Geneva Promise
Marietta,GA
Summary
Experienced healthcare and administrative professional with over 15 years in medical scheduling, insurance verification, and patient care coordination. Highly organized and flexible with strong multitasking, communication, and time management skills. Passionate about providing excellent patient service and ensuring smooth operations in clinical environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Imaging Scheduler
Wellstar Health System
07.2024 - Current
- Schedule diagnostic imaging procedures, ensuring all insurance and authorization protocols are met
- Coordinate with physicians and radiology departments to confirm appointment availability
- Verify patient demographics and insurance data accurately
- Provide patients with clear instructions and preparation guidance
- Maintain confidentiality of patient records under HIPAA guidelines
Medical Administrator
Premier Pediatrics
Smyrna, GA
05.2023 - 07.2024
- Supported clinical staff in managing patient flow and administrative functions
- Scheduled appointments, processed medical paperwork, and managed patient intake
- Verified insurance coverage and processed claims efficiently
- Assisted in daily operations to ensure smooth front-desk management
Member Services Representative
Sonder Health Plans
Sandy Springs, GA
03.2020 - 05.2023
- Managed inbound member calls and provided detailed benefits information
- Processed prior authorization requests and facilitated transportation scheduling
- Educated members on co-pays, out-of-pocket expenses, and PCP selections
Patient Access Representative
Tanner Medical Center
Villa Rica, GA
12.2016 - 03.2020
- Completed pre-registration and admissions support for patients
- Provided bedside education on hospital policies and procedures
- Verified insurance authorizations and documented PHI and billing details
Education
Phlebotomy Technician Certificate -
Kennesaw State University
03.2025
Skills
- PACE
- Siemens
- EQ Health
- MS Office
- Tru Care
- CCMS
- Excel
- Citrix
- ICD9
- 10 Key
- NPI-HIPAA Space
- US Script
- Cerner
- Meditech
- EPIC
- Midas
- GAMMIS
Certification
- Phlebotomy Technician Certificate, Kennesaw State University, 03/18/25
- BLS License
- Fire Safety License
Timeline
Medical Imaging Scheduler
Wellstar Health System
07.2024 - Current
Medical Administrator
Premier Pediatrics
05.2023 - 07.2024
Member Services Representative
Sonder Health Plans
03.2020 - 05.2023
Patient Access Representative
Tanner Medical Center
12.2016 - 03.2020
Phlebotomy Technician Certificate -
Kennesaw State University