Lynne Charles
Villa Rica,GA
Summary
Dynamic Medical Imaging Scheduler with extensive experience at Wellstar Health System, specializing in patient scheduling and insurance verification. Demonstrated resolving conflicts through exceptional communication and customer service skills. Committed to upholding HIPAA regulations while ensuring the delivery of outstanding patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Imaging Scheduler
Wellstar Health System
Marietta, GA
10.2023 - 02.2025
- Managed high-volume scheduling for diagnostic imaging services, ensuring accurate patient data entry
- Provided expert guidance to Patient Care Specialists during escalated situations to ensure positive outcomes
- Operated multi-line switchboard to answer inquiries, screen calls, and schedule appointments efficiently
- Verified insurance details to confirm eligibility and pre-authorizations.
Contact Representative
Internal Revenue Service, IRS
Atlanta, GA
07.2020 - 09.2021
- Responded to taxpayer inquiries, providing clear explanations for notices and resolving delinquent situations
- Delivered exceptional customer service by addressing sensitive financial matters with professionalism.
Scheduler
Resurgens Orthopaedics
01.2020 - 04.2020
- Performed insurance verification to confirm patient coverage before scheduled procedures
- Collaborated with Billing Management to resolve coding and workflow concerns, improving billing accuracy
- Facilitated communication between medical staff and patients regarding prescription refills and procedural questions
- Scheduled diagnostic imaging tests (X-rays, CT scans, ultrasounds, and MRIs) and ensured patients understood their procedures.
Delivery Driver
Amazon
Atlanta, GA
09.2017 - 07.2018
- Delivered parcels promptly and ensured packages were accurately labeled and scanned
- Managed delivery routes efficiently to meet delivery quotas and maintain customer satisfaction.
Education
High School Diploma -
Avondale High School
Avondale Estates, GA07.2000
Skills
- Patient Scheduling & Registration
- Insurance Verification & Billing
- HIPAA Compliance
- Medical Office Procedures
- Customer Service & Conflict Resolution
- Diagnostic Imaging Scheduling
- Multi-line Phone Systems
- Strong Communication & Interpersonal Skills
Certification
CPR/AED/Infant BLS
Additional Information
Available for remote, hybrid, and on-site opportunities. Open to roles in healthcare scheduling, paralegal support, and customer service.
Profile Link
[Insert Link]
References
References available upon request.
Timeline
Medical Imaging Scheduler
Wellstar Health System
10.2023 - 02.2025
Contact Representative
Internal Revenue Service, IRS
07.2020 - 09.2021
Scheduler
Resurgens Orthopaedics
01.2020 - 04.2020
Delivery Driver
Amazon
09.2017 - 07.2018
High School Diploma -
Avondale High School
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