Malissa Shrout
Buckner,MO
Summary
Dedicated Medical Imaging Scheduler with over 10 years of experience in optimizing patient flow and managing inquiries. Known for strong teamwork and adaptability, consistently achieving reduced no-show rates and improved patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Imaging Scheduler
University Health Lakewood Medical Center
Kansas City, MO
11.2015 - Current
- Scheduled imaging appointments using electronic health record systems to optimize patient flow.
- Coordinated with medical staff to ensure timely preparation of imaging procedures and patient readiness.
- Managed patient inquiries regarding scheduling, providing clear information on procedures and wait times.
- Developed streamlined processes for appointment confirmations, reducing no-show rates significantly.
- Trained new staff on scheduling protocols and the use of radiology software applications for efficiency.
- Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Trained new employees on scheduling software and department procedures, promoting consistency across the team.
- Ensured compliance with regulatory requirements and relevant guidelines, maintaining a high standard of practice within the imaging department.
- Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
- Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Fort Osage High School
Independence, MO05-1990
Skills
- HIPAA compliance
- Patient scheduling
- Patient registration
- Insurance verification
- Data entry proficiency
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Detail-oriented
- Flexible schedule
Timeline
Medical Imaging Scheduler
University Health Lakewood Medical Center
11.2015 - Current
High School Diploma -
Fort Osage High School