Lynne Charles
Villa Rica,GA
Summary
Proven expertise in insurance verification and patient scheduling, honed at Wellstar Health System and other notable healthcare providers. Demonstrates exceptional HIPAA compliance and medical office procedures, ensuring confidentiality and efficiency. Adept at resolving billing issues and enhancing patient care, reflecting a strong blend of technical proficiency and compassionate service.
Overview
7
7
years of professional experience
Work History
Medical Imaging Scheduler
Wellstar Health System
Marietta, US
10.2023 - 02.2025
- Maintained confidentiality of sensitive information (e.g., personal data, medical records) when handling scheduling-related tasks
- Provided guidance and/ or assistance to Patient Care Specialist during escalated situations
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Insurance Verification
Scheduler
Resurgens Orthopaedics
, Remote
01.2020 - 05.2023
- Insurance Verification
- Following up with any unpaid or rejected claims
- Providing necessary information to collection agency for delinquent accounts
- Working with Billing Management to identify and resolve issues related to billing, coding and the billing system and work flow
- Communicating with medical team regarding prescription refills or patient concerns
Contact Representative
Internal Revenue Service
Atlanta, US
06.2018 - 01.2020
- Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments
Delivery Driver
amazon
Atlanta, US
09.2017 - 07.2018
- Safely transporting parcels to customers and ensuring they are marked with the correct addresses and tracking information
- Using handheld devices and smartphones to sort, scan, and prepare orders, and viewing prompts on screens to follow directions
Education
High school diploma -
Avondale High School
Avondale Estates, GA07-2000
Skills
- Insurance verification
- Patient scheduling
- Patient registration
- Medical office procedures
- HIPAA compliance
- Diagnostic imaging
Timeline
Medical Imaging Scheduler
Wellstar Health System
10.2023 - 02.2025
Scheduler
Resurgens Orthopaedics
01.2020 - 05.2023
Contact Representative
Internal Revenue Service
06.2018 - 01.2020
Delivery Driver
amazon
09.2017 - 07.2018
High school diploma -
Avondale High School
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