Tiahuna Caldwell
Woodstock,GA
Summary
Medical healthcare professional with experience in hospitals, clinics, private medical offices, and clinical laboratories. Focused on continuous growth to stay up to date on the use of medical technology to enhance my skill level and experience, while maintaining a competitive advantage in the workplace. Confident in managing technical and administrative responsibilities, with organized and detail-oriented customer service skills. The goal is to be an integral part of a team of professionals dedicated to interprofessional collaboration.
Overview
19
19
years of professional experience
Work History
MEDICAL IMAGING SCHEDULER
Wellstar Heath System
Marietta, GA
11.2022 - Current
- Scheduled and coordinated imaging procedures for patients, and communicated with physicians, nurses, and other medical staff to ensure proper patient care.
- Verified insurance coverage for all scheduled imaging procedures; the insured patient was informed of any out-of-pocket expenses before the procedure.
- Informed patients of preparation requirements needed before their scheduled appointments, and provided instructions as necessary.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Conducted pre-registration process for incoming patients; obtained demographic information from patient charts.
- Verify and correct demographics, and maintain data integrity and confidentiality.
- Collaborate with physicians, radiologists, and team members to assist in the development and implementation of data entry procedures.
IMAGING Referral & Scheduler
Digestive Healthcare of Georgia
11.2021 - 11.2022
- Implemented EPIC for digitizing and organizing medical records.
- Maintained accurate records of all tasks completed by the team.
- Monitored task dependencies across various projects to identify any risks or issues that may arise during execution.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
LABORATORY CUSTOMER SERVICE REPRESENTATIVE
Piedmont Hospital Atlanta
02.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Working knowledge of EPIC, Microsoft Office, and Laboratory Information Systems.
- Administrative responsibilities include clarifying and updating patient information, medical records, and laboratory documentation.
- Accountable for sending and receiving correspondence via email, phone, or fax of medical, reference, and laboratory files.
- Proficiently handled large volumes of inbound and outbound calls for hospitals, medical offices, clinics, and reference laboratories.
BILLING OFFICE ASSISTANT
Northside Hospital Atlanta
02.2016 - 10.2019
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Adhere to accounting practices to ensure that all information is maintained by current federal and state regulations and guidelines.
- Evaluated, processed, and analyzed billing invoices and data for accuracy and processing.
- Constructed and imported medical files, records, and reports into various databases as needed for adjustments in the laboratory information systems.
- Collaborated with clinical staff, support staff, physicians, and clients in resolving documentation problems relating to patient information, medical billing, and laboratory coding procedures.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Supported bookkeeping tasks such as invoicing, inventory, and expense tracking.
PATHOLOGY OFFICE ASSISTANT
Moffitt Cancer Center and Research Institute
02.2011 - 12.2014
- Provided clerical support, addressing routine and special requirements for clinics and research information for Tumor Boards.
- Assisted with data entry and transcription of data, reports, research, and files of additional notes for medical pathologists.
- Interacted with customers by phone or email to provide information.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos, and emails.
- Completed clerical tasks, such as filing, copying, and distributing mail.
- Managed data and correspondence to secure information across Reference and Laboratory records of organizational departments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
DATA ENTRY PROCESSOR
Axiom Laboratories/ Cognoscenti Labs
01.2009 - 12.2010
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Obtained scanned records, uploaded them into the database, and completed data entry tasks with accuracy and efficiency.
- Collaborated with other departments to resolve inquiries regarding entered data.
- Conducted research to locate missing or incomplete information from source material.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Analyzed and processed current data records to provide detailed reports.
HEMATOLOGY MEDICAL ASSISTANT
Tampa General Hospital
Tampa, FL
03.2006 - 12.2008
- Implemented lab procedures to prevent errors and protect staff.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposing of bodily fluids in proper containers
- Prepared, embedded, cut, stained, mounted, labeled, and catalogued tissue sections.
- Logged patient information and recorded results into the system.
- Tracked and collected specimens by initialing, dating, and noting times of collection.
- Prepared blood smears and determined levels of normalcy.
- Cleaned and sterilized tools and equipment to maximize the purity of specimens.
- Maintained documentation on tests performed in the lab.
Education
Certification - Medical Office Administration
Sullivan And Cogliano Training Centers
Hialeah, FL05.2016
Associate of Science - Clinical Laboratory Science
City College - Gainesville
Gainesville, FL05.1997
High School Diploma - High School
F. W. Buchholz High School
Gainesville, FL06.1992
Associate of Arts - Medical Billing Specialist
Stratford Career Institute
St. Albans, VermontBachelor of Arts - Healthcare Administration
Southern New Hampshire University
Hooksett, NHSkills
- Office Management
- Insurance Verification
- Patient Scheduling
- Medical Terminology
- Outpatient Procedures
- Computer Proficiency
- Detail Oriented
- Customer Service
- Medical Records Verification
- Patient Health Information Access
- Documentation and Recordkeeping
- Organization and Time Management
Timeline
MEDICAL IMAGING SCHEDULER
Wellstar Heath System
11.2022 - Current
IMAGING Referral & Scheduler
Digestive Healthcare of Georgia
11.2021 - 11.2022
LABORATORY CUSTOMER SERVICE REPRESENTATIVE
Piedmont Hospital Atlanta
02.2019 - 11.2021
BILLING OFFICE ASSISTANT
Northside Hospital Atlanta
02.2016 - 10.2019
PATHOLOGY OFFICE ASSISTANT
Moffitt Cancer Center and Research Institute
02.2011 - 12.2014
DATA ENTRY PROCESSOR
Axiom Laboratories/ Cognoscenti Labs
01.2009 - 12.2010
HEMATOLOGY MEDICAL ASSISTANT
Tampa General Hospital
03.2006 - 12.2008
Certification - Medical Office Administration
Sullivan And Cogliano Training Centers
Associate of Science - Clinical Laboratory Science
City College - Gainesville
High School Diploma - High School
F. W. Buchholz High School
Associate of Arts - Medical Billing Specialist
Stratford Career Institute
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
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