Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynne Charles

Villa Rica

Summary

Proven expertise in insurance verification and patient scheduling, honed at Wellstar Health System and other notable healthcare providers. Demonstrates exceptional HIPAA compliance and medical office procedures, ensuring confidentiality and efficiency. Adept at resolving billing issues and enhancing patient care, reflecting a strong blend of technical proficiency and compassionate service. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Imaging Scheduler

Wellstar Health System
Marietta
10.2023 - 02.2025
  • Maintained confidentiality of sensitive information (e.g., personal data, medical records) when handling scheduling-related tasks
  • Provided guidance and/ or assistance to Patient Care Specialist during escalated situations
  • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
  • Insurance Verification

Scheduler

Resurgens Orthopaedics
01.2020 - 05.2023
  • Insurance verification.
  • Working with Billing Management to identify and resolve issues related to billing, coding, and the billing system and workflow.
  • Communicating with the medical team regarding prescription refills or patient concerns.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.

Contact Representative

Internal Revenue Service
Atlanta
06.2018 - 01.2020
  • Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations
  • Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments

Delivery Driver

amazon
Atlanta
09.2017 - 07.2018
  • Safely transporting parcels to customers and ensuring they are marked with the correct addresses and tracking information
  • Using handheld devices and smartphones to sort, scan, and prepare orders, and viewing prompts on screens to follow directions

Education

High school diploma -

Avondale High School
Avondale Estates, GA
07-2000

Skills

  • Insurance verification
  • Patient scheduling
  • Patient registration
  • Medical office procedures
  • HIPAA compliance
  • Diagnostic imaging

Certification

CPR/ AED / Infant BLS

Timeline

Medical Imaging Scheduler

Wellstar Health System
10.2023 - 02.2025

Scheduler

Resurgens Orthopaedics
01.2020 - 05.2023

Contact Representative

Internal Revenue Service
06.2018 - 01.2020

Delivery Driver

amazon
09.2017 - 07.2018

High school diploma -

Avondale High School

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Lynne Charles