Summary
Overview
Work History
Education
Skills
Timeline
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Geneva Turner

Remote Worker
Tuscaloosa,US

Summary

Proven professional with a track record at Amazon, adept in customer engagement and relationship building. Excelled in resolving inquiries and complaints, enhancing client satisfaction. Skilled in documentation and reporting, significantly improved team training processes. Demonstrates empathy and effective management interaction, fostering strong client and team relationships.

Overview

11
11
years of professional experience

Work History

Live Chat Agent

Amazon
09.2022 - 09.2024
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Trained new team members on live chat procedures and customer service protocols.

Direct Care Worker

Genesis LLC
03.2014 - 09.2024


  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

High School Diploma -

Central High School
Tuscaloosa, United States
05.2000

Skills

  • Customer Engagement
  • Empathy Display
  • Recruiting
  • Management interaction
  • Support Services
  • Relationship Building
  • Documentation And Reporting
  • Issue Escalation

Timeline

Live Chat Agent

Amazon
09.2022 - 09.2024

Direct Care Worker

Genesis LLC
03.2014 - 09.2024

High School Diploma -

Central High School

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Geneva TurnerRemote Worker