Genevieve Martinez
San Jose,United States
Summary
Spearheaded customer relationship management initiatives, enhancing satisfaction and retention through strategic communication techniques.
Overview
16
16
years of professional experience
Work History
Sales Associate
Five Below
07.2023 - 12.2023
- Engaged customers by providing exceptional service and product knowledge to enhance the shopping experience. Demonstrated effective sales techniques and maintained visual merchandising standards to drive product sales.
- - Consistently achieved sales goals by utilizing upselling and cross-selling strategies.
- - Fostered a welcoming store environment, resulting in improved customer satisfaction ratings.
- - Collaborated with team members to streamline operations and enhance store efficiency.
Sales Associate
Ashley Furniture
11.2022 - 12.2022
- Provided personalized assistance to customers, guiding them through product selections and ensuring a positive shopping experience. Maintained knowledge of current promotions and inventory to effectively address customer inquiries.
- - Achieved recognition for exceeding sales targets during promotional events.
- - Implemented customer feedback mechanisms to improve service delivery.
- - Developed strong relationships with repeat customers, contributing to increased sales.
Sales Associate
Five Below
10.2022 - 12.2022
- Delivered outstanding customer service by actively listening to customer needs and providing tailored solutions. Assisted in inventory management and organized stockroom for efficient product retrieval.
- - Enhanced store sales by suggesting complementary products to customers.
- - Participated in visual merchandising efforts, resulting in improved product visibility.
- - Trained new sales associates on sales techniques and customer service protocols.
Office Manager/Underwriter
Cornerstone Financial Group
08.2016 - 12.2016
- Managed administrative functions while overseeing client insurance proposals and retirement fund inquiries. Ensured compliance with regulatory requirements and data protection standards.
- - Streamlined application processes, improving turnaround times for client requests.
- - Enhanced communication between clients and advisors, fostering stronger relationships.
- - Developed comprehensive client reports, improving service delivery quality.
Car Salesman
Folsom Lake Chrysler Dodge Jeep Ram
03.2016 - 05.2016
- Engaged customers in the automotive sales process, providing thorough product knowledge and tailored financing options. Assisted in negotiating deals and closing sales effectively.
- - Exceeded monthly sales targets, earning recognition for outstanding performance.
- - Built lasting relationships with clients, leading to repeat business and referrals.
- - Organized promotional events to enhance dealership visibility and attract new customers.
Buyer Assistant for RSO Subcontracts
Space Systems Loral/West Valley Staffing
06.2012 - 11.2012
- Coordinated with suppliers to optimize inventory management and ensure accurate tracking of subcontractor needs. Developed and maintained supplier relationships to secure competitive pricing and quality products.
- - Implemented inventory management systems that reduced excess stock and improved accuracy.
- - Maintained comprehensive supplier databases, enhancing procurement efficiency.
- - Produced management reports that informed strategic decision-making.
Support Specialist IV
BAE SYSTEMS, INC
01.2008 - 06.2010
- Provided comprehensive administrative support to engineering teams, facilitating communication with external partners. Managed confidential documents and developed reporting systems for project tracking.
- - Improved reporting processes, leading to more efficient project management.
- - Ensured compliance with legal requirements regarding documentation and agreements.
- - Assisted in budget management by tracking travel expenditures and expense reports.
Education
Bachelor's - Business Communications
DeVry University
06.2023
Certificate of completion - Pharmacy Technician License
Carrington College-Citrus Heights
Citrus Heights, CA11.2017
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Supported inventory tracking and organization to maintain stock levels Collaborated with team members to achieve project goals Resolved customer complaints effectively to improve service quality Built relationships with clients to foster loyalty Applied sales techniques to promote products Assisted in visual merchandising to enhance store presentation Shared product knowledge with customers to facilitate informed purchasing decisions Communicated effectively with team members to ensure smooth operations Managed time efficiently to meet deadlines
Timeline
Sales Associate
Five Below
07.2023 - 12.2023
Sales Associate
Ashley Furniture
11.2022 - 12.2022
Sales Associate
Five Below
10.2022 - 12.2022
Office Manager/Underwriter
Cornerstone Financial Group
08.2016 - 12.2016
Car Salesman
Folsom Lake Chrysler Dodge Jeep Ram
03.2016 - 05.2016
Buyer Assistant for RSO Subcontracts
Space Systems Loral/West Valley Staffing
06.2012 - 11.2012
Support Specialist IV
BAE SYSTEMS, INC
01.2008 - 06.2010
Bachelor's - Business Communications
DeVry University
Certificate of completion - Pharmacy Technician License
Carrington College-Citrus Heights