Genevieve Moore
Gilbert,AZ
Summary
Recent graduate with foundational knowledge in Conservation Biology and Ecology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Concierge/Bartender
Majestic Theaters
Gilbert, AZ
04.2026 - Current
- Responded promptly to guest requests and complaints, maintaining high satisfaction levels.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Barista
Bad Ass Coffee of Hawaii
Chandler
12.2024 - 04.2026
- Prepared high-quality beverages following established recipes and standards.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Operated espresso machines and grinders efficiently to maintain workflow.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented cleanliness standards for workstations, promoting a safe environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Bath and Body Works
Queen Creek
11.2022 - 06.2025
- Enhanced customer engagement through personalized service and product recommendations.
- Maintained visual merchandising standards, ensuring appealing store displays and product placements.
- Assisted in training new associates on sales techniques and company policies.
- Executed inventory management processes, optimizing stock levels and reducing shrinkage.
- Streamlined checkout processes, improving transaction efficiency and minimizing wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Target
Gilbert
04.2023 - 09.2023
- Managed daily deli operations, ensuring quality and freshness of products.
- Assisted customers with product selections, providing exceptional service and recommendations.
- Maintained cleanliness and organization of deli display cases, enhancing customer experience.
- Trained new staff on procedures, safety standards, and product knowledge to improve team performance.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated bakery equipment efficiently while adhering to safety protocols.
- Implemented new display techniques to promote seasonal products effectively.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Barista
Starbucks
Mesa
07.2021 - 11.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Crew Member
McDonald's
Gilbert
06.2020 - 07.2021
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new crew members on operational processes and customer service best practices.
- Collaborated with team to optimize workflow during peak hours, enhancing service speed.
- Monitored inventory levels and restocked supplies to ensure seamless operations.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate's in Science - Chemistry
Chandler-Gilbert Community College
Gilbert12-2022
Bachelor of Science - Conservation Biology and Ecology
Arizona State University
Tempe05-2026
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Team player mentality
- Maintaining composure
- Detail-oriented approach
- Reliable punctuality
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Concierge/Bartender
Majestic Theaters
04.2026 - Current
Barista
Bad Ass Coffee of Hawaii
12.2024 - 04.2026
Team Member
Target
04.2023 - 09.2023
Sales Associate
Bath and Body Works
11.2022 - 06.2025
Barista
Starbucks
07.2021 - 11.2022
Crew Member
McDonald's
06.2020 - 07.2021
Associate's in Science - Chemistry
Chandler-Gilbert Community College
Bachelor of Science - Conservation Biology and Ecology
Arizona State University