Genevieve Osborne
Boca Raton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Server
Twin Peaks
Davie, FL
10.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Set up tables in between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Host
Louie Bossi's Ristorante Bar Pizzeria
Boca Raton, FL
04.2023 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Gift Shop Associate
Watkins Glen Gift Shop
Watkins Glen , NY
04.2021 - 08.2022
- Increased business sales utilizing service knowledge.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided feedback and guidance to program participants regarding progress and development, through outlook and word.
- Used excel to make sure we were hitting sale goals.
Ice Cream Scooper
The Glen Dairy Bar
Watkins Glen , NY
04.2017 - 08.2019
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Carried out cash and card transactions quickly and thoughtfully.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Maintained cleanliness and organization in establishment.
Education
BBA - Marketing
Florida Atlanic University
Boca Raton, FL12-2024
High School Diploma -
Watkins Glen Central School District
Watkins Glen, NY06-2021
Skills
- Exceptional Customer Service
- Problem Solving
- Cash Handling
- Performance Improvement
- Point of Sale (POS) System Operations
- Strong Work Ethic
- Excellent Communication
- Teamwork
Timeline
Server
Twin Peaks
10.2023 - 11.2023
Host
Louie Bossi's Ristorante Bar Pizzeria
04.2023 - 10.2023
Gift Shop Associate
Watkins Glen Gift Shop
04.2021 - 08.2022
Ice Cream Scooper
The Glen Dairy Bar
04.2017 - 08.2019
BBA - Marketing
Florida Atlanic University
High School Diploma -
Watkins Glen Central School District