Genevieve Perry
Georgetown,TX
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional guest experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and guests.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
OC Skincare Center
Newport Beach, CA
11.2023 - 01.2026
- Oversaw daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored junior staff on customer service protocols and center policies.
- Implemented scheduling systems to optimize appointments and improve client satisfaction rates.
- Managed inventory supplies for skincare products, reducing stock discrepancies through effective tracking.
- Developed and maintained strong relationships with clients, enhancing overall customer experience.
- Analyzed customer feedback to identify areas for improvement in service delivery and procedures.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Guest Service Associate
European Wax Center
Menifee, CA
08.2021 - 07.2023
- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Managed appointment scheduling and maintained accurate client records using internal systems.
- Assisted in promoting waxing services and products, enhancing overall customer experience.
- Trained new associates on service protocols and operational best practices.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Sales Associate
Tilly's Clothing Store
Menifee, CA
11.2020 - 07.2021
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Trained new team members on sales techniques and store policies.
- Processed transactions efficiently, maintaining accuracy in cash handling.
- Developed visual merchandising displays to attract customer attention and drive sales.
- Resolved customer inquiries and complaints, fostering loyalty through exceptional service.
Assistant
Genevieve's Wigs
Costa Mesa, CA
01.2018 - 02.2020
- Assisted in customer service efforts, resolving inquiries and enhancing client satisfaction.
- Implemented organizational systems for stockroom, optimizing space and accessibility.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Science - Business Administration
Mt. San Jacinto College
San Jacinto, CA06-2025
Skills
- Customer service
- Problem-solving skills
- Guest relations
- Leadership qualities
- Hospitality service expertise
- Oral and written communications
- Listening skills
- Time management
- Delegating work assignments
- Budgeting and finance
- Sales and upselling
- Marketing
Timeline
Front Desk Manager
OC Skincare Center
11.2023 - 01.2026
Guest Service Associate
European Wax Center
08.2021 - 07.2023
Sales Associate
Tilly's Clothing Store
11.2020 - 07.2021
Assistant
Genevieve's Wigs
01.2018 - 02.2020
Associate of Science - Business Administration
Mt. San Jacinto College