GENEVIVE PADGETT
Mount Pleasant,MI
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Soaring Eagle Casino
05.2024 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Enforced game rules to maintain fair paly and avoid disputes.
Server
Brass Cafe
08.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Supervisor
Soaring Eagle Casino & Resort
03.2018 - 05.2023
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Established and enforced clear goals to keep employees working collaboratively
- Responded to customer questions regarding products, prices and availability
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Maintained positive working relationship with fellow staff and management
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
Hostess
Soaring Eagle Casino & Resort
06.2016 - 03.2018
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Tracked seated guests and available seating
- Helped to plan and execute parties for more than 25 guests, including coordinating menus and preparing tables
- Set up and decorated menu marketing boards with current specials information
- Help servers with drinks, run food, clean tables quickly and efficiently
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Hotel Housekeeper
Super 8 Hotel
01.2016 - 06.2016
- Changed and laundered sheets
- Moved beds, sofas and other furniture to clean efficiently
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
- Interacted pleasantly with clients and patrons when performing daily duties
Entertainment Usher
Soaring Eagle Casino & Resort
05.2013 - 09.2013
- Declined to admit patrons without ticket
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Provided knowledgeable service when answering questions and greeted all customers with friendliness
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Trained new associates
Home Health Aide
Family Home Health Care Services MI LLC
01.2012 - 07.2012
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Managed various daily job tasks, including patient transportation and appointment scheduling
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Provided mental and emotional support to keep clients happy and healthy
Education
High School Diploma -
Mount Pleasant Public Highschool
Mount Pleasant, MI01.2016
Skills
- Reliability and punctuality
- Strong work ethic
- Effective multitasking
- Working under pressure
- Excellent customer service
- Cash handling
- Staff management
- Phone etiquette
- Customer service expertise
Timeline
Table Games Dealer
Soaring Eagle Casino
05.2024 - Current
Server
Brass Cafe
08.2023 - 04.2024
Supervisor
Soaring Eagle Casino & Resort
03.2018 - 05.2023
Hostess
Soaring Eagle Casino & Resort
06.2016 - 03.2018
Hotel Housekeeper
Super 8 Hotel
01.2016 - 06.2016
Entertainment Usher
Soaring Eagle Casino & Resort
05.2013 - 09.2013
Home Health Aide
Family Home Health Care Services MI LLC
01.2012 - 07.2012
High School Diploma -
Mount Pleasant Public Highschool
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