Geni Moore
Saint Helens
Summary
Dynamic Front Desk Auditor skilled in customer relationship management and effective communication. Proven track record in resolving guest inquiries and conducting accurate financial audits to enhance operational efficiency.
Overview
29
29
years of professional experience
Work History
Front Desk/Night Auditor
Hampton Inn & Suites By Hilton
Portland
07.2024 - Current
- Executed guest check-ins and check-outs, ensuring seamless guest experiences.
- Addressed guest inquiries and resolved issues, enhancing guest satisfaction.
- Conducted nightly audits of financial transactions to ensure accuracy.
- Applied problem-solving skills to effectively manage challenging customer or personnel situations.
Front Desk/Night Auditor
Best Western Hotel
St Helens
05.2017 - 03.2024
- Processed guest check-ins and check-outs promptly and accurately.
- Resolved guest inquiries and issues promptly, enhancing guest satisfaction.
- Conducted thorough audits of financial transactions and reports to ensure accuracy and compliance.
- Utilized property management software for record keeping effectively.
- Assisted in training new staff on front desk procedures smoothly.
- Ensured that all paperwork was processed properly before closing out shift.
- Assisted hotel guests with check in and out procedures courteously.
- Reconciled cash drop and credit card transactions, identifying and correcting discrepancies.
Office Manager
Nichols Wood Flooring
Columbia City
12.2001 - 10.2007
- Developed filing systems that organized documents and enhanced accessibility for team members.
- Assisted in budgeting and expense tracking for office expenditures.
- Maintained comprehensive filing system for records, correspondence, and essential documents to ensure easy retrieval.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to ensure adequate inventory levels while managing accounts receivable, accounts payable, payroll, and quarterly taxes.
- Managed all aspects of accounts receivable, accounts payable, payroll, and quarterly taxes.
Office Manager
International Specialized Book Services
Portland
03.1997 - 04.2002
- Oversaw daily office operations, ensuring efficient workflow processes.
- Trained new employees on office procedures and company policies.
- Ensured accuracy of invoices and payments in accounts receivable and payable.
- Managed customer service billing returns and claims to enhance resolution process.
- Resolved customer inquiries promptly, maintaining positive client relationships.
- Performed general bookkeeping, including bank statement reconciliations and journal entries.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Coordinated company events, including holiday parties and team-building activities, to foster team engagement.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- Front desk coordination
- Cash handling
- Problem solving
- Team leadership
- Effective communication
- Time management
- Guest services
Timeline
Front Desk/Night Auditor
Hampton Inn & Suites By Hilton
07.2024 - Current
Front Desk/Night Auditor
Best Western Hotel
05.2017 - 03.2024
Office Manager
Nichols Wood Flooring
12.2001 - 10.2007
Office Manager
International Specialized Book Services
03.1997 - 04.2002
Some College (No Degree) - Psychology
Southern New Hampshire University