Geni Siers
Nacogdoches
Summary
Detailed-oriented office manager with experience in streamlining operations to ensure HiPPA compliance, and enhancing patient care. Proven track record in improving workload efficiency and managing successful billing process.
Overview
16
16
years of professional experience
Work History
Office Manager/Medical Biller and Coder
Nacogdoches Memorial Health
Nacogdoches
2020.03 - Current
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated schedules and meetings for medical staff and administrative teams.
- Oversaw inventory management and ordered supplies for the healthcare facility.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed medical claims for various insurance providers efficiently.
- Computed balances, totals or commissions to support accounting team.
- Reviewed patient records for accuracy and completeness before billing.
- Utilized electronic health record systems to input coding data accurately.
- Maintained up-to-date knowledge of coding guidelines and regulations consistently.
- Analyzed patient charts and records to extract relevant coding information.
- Verified insurance eligibility and benefits for patient accounts.
- Reviewed and processed pre-authorization requests efficiently.
- Assisted patients in understanding their insurance coverage options.
Surgery Scheduler
Neurosurgery Associates of Nacogdoches
Nacogdoches
2019.11 - 2020.03
- Scheduled surgical procedures for patients in a fast-paced neurosurgery environment.
- Managed patient records using electronic health record systems for accuracy.
- Communicated pre-operative instructions to patients and their families clearly.
- Processed referrals from primary care physicians for neurosurgical consultations.
- Maintained a detailed calendar of surgeries to optimize scheduling efficiency.
- Collaborated with insurance providers to verify patient coverage and benefits.
- Adhered to HIPAA guidelines when handling confidential information.
- Verified insurance coverage and eligibility for patient services.
- Submitted prior authorization requests to insurance companies when necessary.
- Identified discrepancies between provider's charges and insurance company’s fee schedules.
Office Manager/Medical Biller and Coder
University Drive Health Center
Nacogdoches
2013.04 - 2019.11
- Implemented office policies and procedures to improve efficiency.
- Trained new employees on office protocols and software systems.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Coded and entered daily invoices with in-house accounting software.
- Processed patient billing information accurately for insurance claims and payments.
- Monitored insurance payment trends to identify potential issues in billing processes.
- Submitted claims to insurance companies electronically or by mail.
- Expertly assigned charges and payments for medical procedures.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Receptionist/Office Manager
Nacogdoches Rehabilitation Group
Nacogdoches
2010.02 - 2013.01
- Greeted patients and visitors with a warm and professional demeanor.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and coordinated patient visits efficiently.
- Maintained organized patient records and confidential information securely.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Reviewed patient records to ensure proper coding and compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Submitted claims electronically to insurance companies for prompt reimbursement.
- Prepared financial statements that summarize account activity over a period of time.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
Education
Nacogdoches High School
Nacogdoches, TXSkills
- Office management
- Medical billing
- Coding accuracy
- EHR systems
- Insurance verification
- Problem solving
- Data entry
Timeline
Office Manager/Medical Biller and Coder
Nacogdoches Memorial Health
2020.03 - Current
Surgery Scheduler
Neurosurgery Associates of Nacogdoches
2019.11 - 2020.03
Office Manager/Medical Biller and Coder
University Drive Health Center
2013.04 - 2019.11
Receptionist/Office Manager
Nacogdoches Rehabilitation Group
2010.02 - 2013.01
Nacogdoches High School