GENIE MERRITT
Danielsville,GA
Summary
Self-motivated Receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Parts Coordinator
Pilgrims Pride JBS
Athens, GA
11.2021 - 07.2021
- Received and stocked incoming merchandise, arranging items in correct locations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Performed random audits to verify inventory accuracy and availability.
Lodge Manager
Durhamtown Offroad Resort
Union Point, GA
01.2014 - 07.2018
- Assisted guests at check-in, providing information on various services within hotel
- Mentored new employees, demonstrating best methods for servicing clients and guests
- Handled guest complaints and offered complimentary services for hardship cases
- Managed team of front desk agents, supervising personnel in issue resolution
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or
- Summary
- Skills
- Experience through phone conversations.
- Supervised team of 25 front desk agents, 5 cooks and multiple departments and helped to resolve issues arising during shifts
Kitchen Manager
Durhamtown Offroad Resort
, GA
01.2014 - 07.2018
- Received, organized and rotated paper goods and food ingredients
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments
- Measured business levels and forecasted trends to be er align supplies and employee scheduling for optimum coverage.
Education
High School Diploma -
Washington Wilkes Comprehensive High School
05.2000
Skills
- Computer skills
- Coordinating paperwork
- Customer relations
- Microsoft Office
- Organizational skills
- Greeting guests
- Multi-line phone systems
- Clerical
- Leadership
- Group Bookings
- Policies and Procedures
Timeline
Parts Coordinator
Pilgrims Pride JBS
11.2021 - 07.2021
Lodge Manager
Durhamtown Offroad Resort
01.2014 - 07.2018
Kitchen Manager
Durhamtown Offroad Resort
01.2014 - 07.2018
High School Diploma -
Washington Wilkes Comprehensive High School
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