GENILLE YORK-DE CASTRO
Stratford,CT
Summary
Motivated customer service representative with over 15 years of experience in a fast-paced, team-based environment. Committed Licensed Esthetician with extensive hospitality and customer service experience. Versatile worker performs full range of facial and body treatments and expertly improves customer beauty, health and wellness.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Spa Manager/Owner
Renew and Rejuvenate Skincare
Wilton, CT
11.2021 - Current
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, ordering supplies and maintaining inventories.
- Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Documented client records and information.
Cel De Peau Counter Manager
Bloomingdale's
Norwalk, CT
01.2021 - Current
- Organized promotional events to maximize sales opportunities in the store.
- Attracted new clients through brand promotion and sales marketing practices.
Licensed Esthetician/Skin Therapist
Ulta Beauty
Norwalk, CT
03.2017 - 12.2019
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Performed light chemical peels to improve the appearance of skin tone and texture.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
Public Clinic Esthetitian
Florida College of Natural Health
Pompano Beach, FL
02.2011 - 10.2011
- As an my modalities includes: Consultation, Skin Analysis, Extraction, High Frequency, Galvanic, Facial Massage, Lactic Acid Peel Mask, Back Treatment and Body Wrapping.
Office Assistant
Government of St. Kitts/Nevis
Basseterre, St. Kitts
04.1997 - 12.2010
- Greeted customers/client entering the Office to ascertain what each customer wanted or needed
- Described product/services to customers and accurately explained details and care of merchandise
- Manage accounting functions including billing, expense tracking, and year-end closings
- Manage day to day operation of the Office Coordinate front desk activities
Education
Diploma -
Florida College of Natural Health
10.2011
High School Diploma -
Cayon High School
06.1993
Skills
- MS Windows proficient
- Proficient in cash management
- Exceptional communication skills
- Strong client relations
- Quick learner
- Creative problem solver
- Client Records Management
- Client Service Management
- Knowledge Of Spa Treatments
- Beauty Regimens
- Spa Treatment Knowledge
- Supply Inventory Management
- Customer Friendly
- Customer Service
- Cleanliness And Sanitation
Certification
- Certificate, System Networking at Caribbean Council for Science and Technology, December 1997
- Certificate, Quality Control Management, NIHERST, November 2000
- Certificate, Skin Care and Electrology, Florida College of Natural Health November 2011
- Certificate, Dermalogica Expert, Dermalogica and the Dermal Institue, March 2019
- Esthetician License, State of Connecticut (ACTIVE)
Timeline
Spa Manager/Owner
Renew and Rejuvenate Skincare
11.2021 - Current
Cel De Peau Counter Manager
Bloomingdale's
01.2021 - Current
Licensed Esthetician/Skin Therapist
Ulta Beauty
03.2017 - 12.2019
Public Clinic Esthetitian
Florida College of Natural Health
02.2011 - 10.2011
Office Assistant
Government of St. Kitts/Nevis
04.1997 - 12.2010
Diploma -
Florida College of Natural Health
High School Diploma -
Cayon High School
- Certificate, System Networking at Caribbean Council for Science and Technology, December 1997
- Certificate, Quality Control Management, NIHERST, November 2000
- Certificate, Skin Care and Electrology, Florida College of Natural Health November 2011
- Certificate, Dermalogica Expert, Dermalogica and the Dermal Institue, March 2019
- Esthetician License, State of Connecticut (ACTIVE)
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