Overview
Work History
Education
Skills
Timeline
Generic

Geniva Kinner

La Feria

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Act
Harlingen, TX
11.2025 - 02.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • ordered id card for members
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Assisted members by finding in network providers for them and scheduled there appointments for them also

Customer Service Representative

Pittman & Davis
Harlingen, TX
10.2016 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

United Healthcare Group
Harlingen, TX
04.2016 - 07.2016
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments with PCP.
  • Assisted members with billing questions.
  • Assisted members with prescription authorization problems.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Ensured positive first impression, greeting patients warmly and providing clear directions within facility.

Education

No Degree - Physical Therapy

Navarro College
Corsicana, TX

High School Diploma -

La Feria High School
La Feria, TX
06.2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Act
11.2025 - 02.2026

Customer Service Representative

Pittman & Davis
10.2016 - 01.2017

Customer Service Representative

United Healthcare Group
04.2016 - 07.2016

No Degree - Physical Therapy

Navarro College

High School Diploma -

La Feria High School
Geniva Kinner