Genive Colin
Fresno
Summary
Dynamic Administrative Assistant with a proven track record at IHSS Fresno County, excelling in customer service and scheduling. Recognized for enhancing client relations and implementing efficient filing systems. A dedicated team player skilled in documentation and professional communication, committed to maintaining confidentiality and delivering exceptional support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant-RMA
IHSS Fresno County
07.2022 - Current
- Coordinated scheduling and logistics for client appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted clients with inquiries, ensuring timely responses and support.
- Developed efficient filing systems to enhance document retrieval speed.
Home Health CNA
Mary Gonzales
08.2015 - 04.2022
- Delivered compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols for patient safety.
- Monitored vital signs and reported changes in client health status to healthcare professionals timely.
- Developed individualized care plans based on client needs and preferences, enhancing quality of life.
- Implemented best practices in infection control, ensuring a safe environment for both clients and staff.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Facilitated communication between patients, families, and healthcare providers to ensure all parties were informed of care plans and progress updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
Education
Associate of Science - Clinical Administrative Medical Assistant
SJVC
Fresno, CA06-2008
Skills
- Customer service
- Data entry
- Computer skills
- Professional communication
- Dedicated team player
- Scheduling and calendar management
- Professional and mature
- Event coordination
- Confidential document control
- Training and coaching
- Customer and client relations
- Strong problem solver
- Documentation and recordkeeping
Certification
- DSP 1,2,3 Certified
- Registered Clinical Administrative Medical Assistant
- CPR-AED Certified
Timeline
Administrative Assistant-RMA
IHSS Fresno County
07.2022 - Current
Home Health CNA
Mary Gonzales
08.2015 - 04.2022
Associate of Science - Clinical Administrative Medical Assistant
SJVC