GENLEYANNE SANON
MA
Summary
Highly skilled professional with excellent verbal and written communication abilities. Demonstrates strong problem-solving and decision-making skills, coupled with adaptability and quick learning in fast-paced remote environments. Known for effective time management and multitasking capabilities, ensuring optimal efficiency in all tasks undertaken.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Awake Overnight Advocate
Italian Home For Children
01.2022 - Current
- Remain awake and alert for the shift
- Directly supervise and closely monitor clients throughout the entire overnight shift
- Engage with and fully attend to children, monitoring behavior and interactions closely, monitoring sleeping children regularly and closely throughout the overnight shift
- Provide a therapeutic milieu environment for clients, maintaining a safe and healthy environment; and meeting the physical and emotional needs of clients
- Work as a part of a multidisciplinary team to further the emotional, behavioral, and educational development of clients
- Implement treatment protocol established in client’s treatment plans and individual behavior plans
TMS Technician
Neuro Behavioral Center
03.2022 - 09.2022
- Scheduled TMS treatment appointments and verifying medical insurance authorizations
- Administered TMS treatments according to protocols provided by mental healthcare professionals
- Enabled effective treatment by accurately positioning the TMS equipment's electromagnetic coil
- Ensured head and neck support for patients to remain completely still during sessions
- Explained TMS procedures and its possible effects on patients, as well as answering questions
- Created a supportive treatment environment and demonstrating compassion
- Assisted patients to complete psychiatric rating scales after sessions
- Recorded session notes and collaborating with certified TMS psychiatrists on patient care.
Independent Consultant
Total Life Changes
09.2020 - 09.2021
- Created, maintained, and entered customer information into databases
- Aided customers with order placement
- Mailed newsletters, promotional material, or other information.
- Provided top- notch customer support for a diverse clientele via phone, email, and chat.
- Resolved inquiries and issues with efficiency, achieving a 95 % customer satisfaction rating
- Demonstrated adaptability by quickly learning and mastering new product and lives of the people we serve and updates
- Collaborated with team to address escalated concerns and ensure swift issues resolution
- Handled a high volume of inbound calls consistently meeting performance metrics.
Assistant Residential Manager
MAB Community Services
10.2018 - 08.2021
- Provided direct support to residents with intellectual and developmental disabilities in a group residential setting by keeping the residents safe from health hazards, monitor behaviors and maintained records of problems and progress, helped with daily tasks and teach residents how to complete a task independently
- Supervised daily activities for the residential community and ensure all residents maintained an active social life
- Facilitated and supported relationships between residents and their family and friends according to the residents wants by traditional and creative means
- Aided with activities of daily living, such as personal care, preparing meals, attending recreational activities, exploring the community and general companionship
Independent Consultant
Arbonne
02.2020 - 02.2021
- Help clients identify the most beneficial products/service that best suit their needs
- Coordinated meetings and special events to teach community members about Arbonne products and importance of healthy living.
Education
Aesthetics -
Spa Tech
Westborough, MA08.2023
Human Services - Human Services
University of Massachusetts
Boston, MA05.2018
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Fluent in English and Haitian Creole, exceptional communication, as well as interpersonal skills
- 7 years of experience in human services and health care Committed to transforming lives and helping individuals achieve the highest state of personal wellbeing- including both emotional and physical health Extremely organized and detailed oriented Dedicated to providing the best quality of care both personally and administratively
- Excellent verbal and written communication skills
- Proficient in using customer support software and CRMs
- Strong problem-solving and decision-making abilities
- Adaptable and quick learner in a fast-paced remote environment
- Time management and multitasking skills
Certification
Aesthetic
CPR
Languages
Haitian
Full Professional
English
Full Professional
Timeline
TMS Technician
Neuro Behavioral Center
03.2022 - 09.2022
Awake Overnight Advocate
Italian Home For Children
01.2022 - Current
Independent Consultant
Total Life Changes
09.2020 - 09.2021
Independent Consultant
Arbonne
02.2020 - 02.2021
Assistant Residential Manager
MAB Community Services
10.2018 - 08.2021
Aesthetics -
Spa Tech
Human Services - Human Services
University of Massachusetts
Aesthetic
CPR
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