Summary
Overview
Work History
Education
Skills
Timeline
Server
Genna Gaines

Genna Gaines

Jefferson,GA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Toyo Japanese Sushi and Hibachi. Proven ability to engage guests and manage cash transactions accurately, while fostering teamwork and enhancing dining experiences. Committed to delivering quality service and building lasting customer relationships.

Overview

4
4
years of professional experience

Work History

Server

Toyo Japanese Sushi and Hibachi
07.2023 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers to create a quality dining experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Southern Lace Boutique
03.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Food Runner

La Barra
01.2021 - 05.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.

Education

Bachelor Of Arts - Southern Studies

University of Mississippi
University, MS

High School Diploma -

Riverside Brookfield High School
Riverside, IL
05.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Toyo Japanese Sushi and Hibachi
07.2023 - 05.2025

Sales Associate

Southern Lace Boutique
03.2021 - 08.2022

Food Runner

La Barra
01.2021 - 05.2021

Bachelor Of Arts - Southern Studies

University of Mississippi

High School Diploma -

Riverside Brookfield High School

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Genna Gaines