Geno Rodriguez
Cape Coral
Summary
Passionate about advancing in the medical field with a focus on surgical technology. Committed to delivering exceptional patient care and ensuring quality assurance in all procedures. Aiming to inspire others while upholding safety compliance and effective communication in a collaborative environment.
Overview
4
4
years of professional experience
Work History
Customer Care Rep (PT)
Toll Brothers (Home Builder)
Estero
04.2026 - Current
- Conduct routine Homeowner meetings to observe and assess warranty request submissions.
- Monitored customer satisfaction metrics to evaluate and improve services provided to homeowners. metrics related to homeowners served.
- Coordinated service appointment communications between homeowners and trade partners to ensure timely service delivery. and coordination between Homeowners and Trade Partners.
- Managed service requests by efficiently entering, updating, and closing them, including processing purchase orders.
- Conduct Home Complete/Quality Inspections prior to delivery to the Customer.
Construction Crew Leader
DSI Construction
Cape Coral
04.2024 - 03.2026
- Oversaw day-to-day operations of active construction projects to ensure smooth workflow and adherence to timelines.
- Coordinating communication among subcontractors, architects, engineers, designers, owners, and project team members.
- Managed and updated project schedules to align all team members and subcontractors on project milestones.
- Facilitated subcontractor administration, including processing change orders, reviewing shop drawings, and addressing requests for information (RFIs).
- Maintaining project documentation, including plans, specs, submittals, meeting minutes, punch lists, and closeout documents.
Glass Installation Technician
D3 Glass Company
Fort Myers
08.2022 - 03.2024
- Install custom frameless glass shower enclosures with precision and care.
- Lifted and positioned glass panels weighing up to 100 lbs with precision during installations.
- Use a variety of tools including drills, levels, suction cups, and measuring tapes.
- Apply caulking and ensure watertight, seamless finishes.
- Collaborated with partner to complete installations efficiently across various customer locations.
- Engaged respectfully with customers to explain installation process and address inquiries.
- Maintain a clean and protected work area in customer homes.
- Follow company safety and quality standards on every job.
Education
Some College (No Degree) - Surgical Technician
ATA College
Fort Myers07-2028
High School Diploma - General Studies
Cape Coral High School
Cape Coral, FL05-2017
Skills
- Customer satisfaction
- Customer communication
- Complaint handling
- Problem resolution
- Service support
- Order management
- Project coordination
- Compliance monitoring
- Team collaboration
- Time management
- Product knowledge
- Dispute resolution
- Patient care
Timeline
Customer Care Rep (PT)
Toll Brothers (Home Builder)
04.2026 - Current
Construction Crew Leader
DSI Construction
04.2024 - 03.2026
Glass Installation Technician
D3 Glass Company
08.2022 - 03.2024
Some College (No Degree) - Surgical Technician
ATA College
High School Diploma - General Studies
Cape Coral High School