Geno Santillan
Houston,TX
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation.
Overview
9
9
years of professional experience
Work History
General Manager
Party City
11.2021 - Current
- Increased customer satisfaction and brand representation by over 250% in just over 2 years.
- Increased overall store efficiency by streamlining operations while managing payroll budgets.
- Championed continuous corporate improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to hit revenue targets consistently while maintaining customer satisfaction levels.
Operations Manager
Party City
01.2015 - 11.2021
- Managed the logistics of more than 300 large inventory shipments twice per week.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management while maintaining payroll budgets.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Master Of Business Administration - General Studies
Louisiana State University
Baton Rouge, LA03.2022
Bachelors of Business Administration - Management & Marketing
University of Texas At Austin
Austin, TX12.2014
Skills
- Budget Analysis
- Profit and Loss Management
- Market Trend Awareness
- Shrinkage Control
- Sales Analysis
- Workflow Planning
- Interpersonal Skills
- Operations Management
- Staff Development
- Problem Resolution
Timeline
General Manager
Party City
11.2021 - Current
Operations Manager
Party City
01.2015 - 11.2021
Master Of Business Administration - General Studies
Louisiana State University
Bachelors of Business Administration - Management & Marketing
University of Texas At Austin
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