Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Genova Garcia

Dallas,TX

Summary

Dedicated professional skilled in customer support and data documentation. Proven ability to assist diverse clientele in both English and Spanish, ensuring compliance with HIPAA regulations and enhancing customer satisfaction through careful attention to detail.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Bilingual Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Dallas, TX
09.2025 - 03.2026
  • Utilized CRM software to track and manage members' requests.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Reviewed applications for accuracy before submitting them for approval.

Auto Care Center TA

Walmart
Decatur, Texas
06.2024 - 09.2025
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Managed inventory by restocking shelves and organizing displays to ensure product availability.
  • Operated cash register accurately, processing various payment methods to facilitate smooth transactions.

Inbound Call Center Representative

Coast Professional Inc.
West Monroe, Louisiana
07.2023 - 01.2024
  • Answered incoming calls, demonstrating professionalism and expertise to ensure positive customer experiences.
  • Delivered accurate information regarding services and account status, enhancing customer understanding and satisfaction.
  • Recorded customer interactions in call center database, facilitating effective follow-up and service continuity.

Education

Certificate Program - Spa Therapies

Sunstate Academy
Clearwater, FL
01-2016

Skills

  • Bilingual communication
  • Customer support
  • CRM software
  • Attention to detail
  • Data documentation
  • Regulatory knowledge

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Certificate in Radiation Health & Safety Certification

Timeline

Bilingual Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
09.2025 - 03.2026

Auto Care Center TA

Walmart
06.2024 - 09.2025

Inbound Call Center Representative

Coast Professional Inc.
07.2023 - 01.2024

Certificate Program - Spa Therapies

Sunstate Academy
Genova Garcia