Gentiana Jajaga
Staten Island
Summary
Dynamic sales associate with a proven track record at Victoria's Secret & PINK, excelling in customer service and cash handling. Known for building strong customer relationships, enhancing store performance, and training new staff. Recognized for exceptional problem-solving skills and a goal-oriented approach, driving increased sales and customer loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Hollister.Co
12.2023 - 09.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor Of Nursing - Nursing
College of Staten Island
Staten Island Ny Highschool Degree -
Susan E. Wagner
Staten Island, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
Languages
Albanian
Full Professional
Timeline
Sales Associate
Victoria's Secret & PINK
10.2024 - 04.2025
Sales Associate
Hollister.Co
12.2023 - 09.2024
Bachelor Of Nursing - Nursing
College of Staten Island
Highschool Degree -
Susan E. Wagner
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