Gentina Selimi
Las Vegas,NV
Summary
Dedicated and customer-focused hospitality professional with 3 years of experience in delivering exceptional guest services in hotel environments. Proven ability to handle guest inquiries, resolve issues efficiently, and create a welcoming atmosphere for guests. Adept at multitasking in fast-paced environments while maintaining attention to detail and a positive attitude.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Park MGM
09.2022 - Current
- Welcomed guests warmly and facilitated smooth check-in and check-out processes
- Handled payments, including cash, credit cards, and billing to accounts, ensuring accuracy and security
- Coordinated with housekeeping, maintenance, and other departments to address guest needs effectively
- Upsold rooms, services, and packages to maximize revenue
Lifeguard
Park MGM
04.2022 - 09.2022
- Ensured compliance with all safety regulations to maintain a secure environment for swimmers
- Assisted patrons with inquiries, provided information about pool policies, and created a welcoming environment
- Communicated effectively with coworkers to ensure smooth operations and coordinated emergency responses
- Informed on rescues, administered CPR, and provided first aid as needed in emergency situations
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV05.2022
Skills
- Bilingual speaker
- Problem Solving
- Adaptability
- Familiar with Opera Software
- Familiar with HotSOS
- Familiar with Amedeus
Timeline
Front Desk Agent
Park MGM
09.2022 - Current
Lifeguard
Park MGM
04.2022 - 09.2022
High School Diploma -
Palo Verde High School
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