Summary
Overview
Work History
Education
Skills
Timeline
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Gentrie Thompson

Amarillo,Texas

Summary

Highly adaptable and customer-focused professional with a strong background in retail, customer service, restaurant, and banking environments. Proven ability to deliver exceptional service, efficiently manage transactions, and foster positive customer relationships. Skilled in cash handling, sales, problem-solving, and multitasking in fast-paced settings. Dedicated team player with a commitment to providing high-quality service, and contributing to organizational success.

Overview

8
8
years of professional experience

Work History

Lead Teller

Access Community Credit Union
Amarillo, Texas
11.2024 - Current
  • Supervise daily cash operations, ensuring accuracy and compliance with policies.
  • Train and mentor new tellers, enhancing team performance, and customer service standards.
  • Prepare and file Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) in compliance with federal anti-money laundering (AML) regulations, ensuring accurate documentation and timely submission to regulatory authorities.

Part-Time Teller

Access Community Credit Union
Amarillo, Texas
09.2023 - 11.2024
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

Restaurant Waitress

Sayakomarn's Restaurant
Canyon, Texas
01.2021 - 09.2023
  • Proficiently used restaurant POS systems to accurately process orders and payments
  • Tended to the needs of customers throughout their meal, addressing any concerns or special requests, and ensuring satisfaction.

Children's Ministry Intern

Faith Covenant Church
Borger, Texas
01.2018 - 05.2020
  • Developed lesson plans in accordance with curriculum and core church beliefs.
  • Tailored instruction to provide access and inclusion for children with special learning needs.

Education

Bachelor's - General Studies

West Texas A&M University
Canyon, Texas
12-2024

High School Diploma -

Borger High School
Borger, Texas
06.2020

Skills

  • Customer service
  • Time management
  • Conflict resolution

Timeline

Lead Teller

Access Community Credit Union
11.2024 - Current

Part-Time Teller

Access Community Credit Union
09.2023 - 11.2024

Restaurant Waitress

Sayakomarn's Restaurant
01.2021 - 09.2023

Children's Ministry Intern

Faith Covenant Church
01.2018 - 05.2020

Bachelor's - General Studies

West Texas A&M University

High School Diploma -

Borger High School

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