Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gentry Burton

Indianola,IA

Summary

Dynamic professional with a proven track record at the United States Post Office, enhancing customer satisfaction and streamlining operations. Excelled in multi-tasking and customer service, significantly contributing to team success. Skilled in package handling and fostering teamwork, adept at solving problems and improving efficiency. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

16
16
years of professional experience

Work History

PSE Clerk

United States Post Office
07.2022 - Current
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.

Lead Teller

City State Bank
06.2016 - 03.2021
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Introduced customers to other bank team members to help meet financial needs.

Teachers Associate

Interstate Community Schools
08.2008 - 05.2016
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Education

Iowa School of Beauty
Urbandale, IA
11.2000

High School Diploma -

Indianola High School
Indianola, IA
06.1997

Skills

  • Multi-tasking Capabilities
  • Shipping and receiving
  • Filing systems
  • Deadline Management
  • Package and money handling
  • Organization
  • Customer Service
  • Verbal/written communication
  • Documentation
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

PSE Clerk

United States Post Office
07.2022 - Current

Lead Teller

City State Bank
06.2016 - 03.2021

Teachers Associate

Interstate Community Schools
08.2008 - 05.2016

Iowa School of Beauty

High School Diploma -

Indianola High School

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Gentry Burton