Geoff Totoro
Summary
Highly motivated with extensive motivated customer service and sales experience. Outstanding professional with a track record for driving sales, improving customer experience and elevating company profile with target market.
Overview
38
38
years of professional experience
Work History
Laser Technician
Agiliti Health
Kansas City
11.2009 - 05.2020
- Built strong relationships with customers to drive repeat business.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Resolved customer complaints and facilitated conflict resolutions.
Merchandising Manager
Old Navy, Babies R Us, Dick's Sporting Goods
Various
11.2001 - 11.2009
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Organized meetings for up to 25 staff members to discuss upcoming promotions, key strategies, and tasks.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
Various; Supervisor, Manager, Assistant VP
Citibank, Connecticut National, Fleet
Various
06.1982 - 10.2001
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and implemented customer service policies to enhance satisfaction.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Prepared monthly and statistical reports.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives, and communication goals
- Developed and implemented customer service policies to enhance satisfaction
- Solicited customer feedback to identify and improve on areas of weakness
Education
Bachelor of Arts - Political Science
Gettysburg College
Gettysburg, PA06.1982
Skills
- Critical Thinking
- Reading Comprehension
- Customer Experience
- Laser Surgery
- Office Operations
- Customer Inquiries
- Billing Procedures
- Daily Logs
- Outstanding Client Care
- Clinical Staff Assistance
- Device Sterilization
- Professional Relationships
- Case Documentation
- Clean Equipment
- Resource Utilization Support
- Complex Problem-Solving
Timeline
Laser Technician
Agiliti Health
11.2009 - 05.2020
Merchandising Manager
Old Navy, Babies R Us, Dick's Sporting Goods
11.2001 - 11.2009
Various; Supervisor, Manager, Assistant VP
Citibank, Connecticut National, Fleet
06.1982 - 10.2001
Bachelor of Arts - Political Science
Gettysburg College