Geoff Totoro
Summary
Highly motivated with extensive motivated customer service and sales experience. Outstanding professional with a track record for driving sales, improving customer experience and elevating company profile with target market.
Overview
38
38
years of professional experience
Work History
Laser Technician
Agiliti Health
11.2009 - 05.2020
- Built strong relationships with customers to drive repeat business.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Resolved customer complaints and facilitated conflict resolutions.
Merchandising Manager
Old Navy, Babies R Us, Dick's Sporting Goods
11.2001 - 11.2009
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Organized meetings for up to 25 staff members to discuss upcoming promotions, key strategies, and tasks.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
Various; Supervisor, Manager, Assistant VP
Citibank, Connecticut National, Fleet
06.1982 - 10.2001
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and implemented customer service policies to enhance satisfaction.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Prepared monthly and statistical reports.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives, and communication goals
- Developed and implemented customer service policies to enhance satisfaction
- Solicited customer feedback to identify and improve on areas of weakness
Education
Bachelor of Arts - Political Science
Gettysburg College
Gettysburg, PA06.1982
Skills
- Critical Thinking
- Reading Comprehension
- Customer Experience
- Laser Surgery
- Office Operations
- Customer Inquiries
- Billing Procedures
- Daily Logs
- Outstanding Client Care
- Clinical Staff Assistance
- Device Sterilization
- Professional Relationships
- Case Documentation
- Clean Equipment
- Resource Utilization Support
- Complex Problem-Solving
Timeline
Laser Technician
Agiliti Health
11.2009 - 05.2020
Merchandising Manager
Old Navy, Babies R Us, Dick's Sporting Goods
11.2001 - 11.2009
Various; Supervisor, Manager, Assistant VP
Citibank, Connecticut National, Fleet
06.1982 - 10.2001
Bachelor of Arts - Political Science
Gettysburg College
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