Geoffrey Janes
Madison
Summary
Accomplished and results-driven professional with extensive experience in customer service and conflict resolution. Proven track record of enhancing guest satisfaction through efficient operations and effective problem-solving. Skilled in time management and team collaboration, consistently fostering a positive environment while streamlining processes to improve service delivery.
Overview
8
8
years of professional experience
Work History
Restaurant Front of House Manager
Foodfightinc
09.2021 - Current
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Resolved guests complaints while maintaining positive customer environment.
Guest Service Advocate
Target
06.2017 - 03.2022
- Organized and completed the delivery of large pick-up and drive-up orders with efficiency and accuracy through all seasons
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Completed returns and fulfilled customer requests using problem solving and service skills
- Frequently handled the retrieval and delivery of heavy, team-lift items
Education
Bachelor of Arts - Film & Animation
University of Wisconsin, Milwaukee
Milwaukee, WI12-2027
Skills
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Lifting heavy objects
- Extensive moving experience
- Organizational skills
- Cataloguing
- Data management
- Collaboration with team and clients
- Conflict resolution
- Detailed communication and writing
Timeline
Restaurant Front of House Manager
Foodfightinc
09.2021 - Current
Guest Service Advocate
Target
06.2017 - 03.2022
Bachelor of Arts - Film & Animation
University of Wisconsin, Milwaukee
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