José Jesús Nogueira Manzano
Austin,Texas
Summary
Dynamic leader with proven expertise in operational efficiency and guest relations, honed at Dahlia Coffee and Golden Corral Buffet and Grill. Excelled in staff management and conflict resolution, enhancing customer service delivery. Demonstrated adaptability and effective communication, significantly improving employee productivity and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Front of House Manager
Dahlia Coffee
03.2024 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Front of House Manager
Golden Corral Buffet and Grill
12.2022 - 03.2024
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
Licenciado En Derecho - Derecho
Universidad Marta Abreu De Las Villas
Santa Clara, Cuba07.2015
Skills
- Operational efficiency
- Guest relations
- Employee scheduling
- Reservation management
- Conflict resolution
- Staff management
- Task delegation
- Quality standards
- Restaurant operations
- Customer service delivery
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliable and responsible
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Calm and pleasant demeanor
Languages
Ingles
Full Professional
Español
Native or Bilingual
Timeline
Restaurant Front of House Manager
Dahlia Coffee
03.2024 - Current
Restaurant Front of House Manager
Golden Corral Buffet and Grill
12.2022 - 03.2024
Licenciado En Derecho - Derecho
Universidad Marta Abreu De Las Villas
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