Geoffrey Portuguez
Boynton Beach
Summary
Experienced and dedicated hospitality professional with a strong work ethic and a customer-centric approach. Excited to embark on a new journey of growth and learning in a different setting. Possesses a natural ability to quickly adapt to unfamiliar situations and embrace emerging technologies. Equipped with exceptional communication and problem-solving skills, ready to utilize and enhance these abilities to deliver outstanding service.
Overview
22
22
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
09.2021 - Current
- Excellent customer service skills, providing friendly and professional service to passengers.
Server
Olive Garden
04.2019 - 09.2021
- Provided excellent customer service in a fast-paced restaurant environment, ensuring customer satisfaction and repeat business.
- Demonstrated strong multitasking abilities by efficiently handling multiple tables and orders simultaneously.
- Proficient in using point-of-sale systems and handling cash transactions accurately.
Server/Host
Candlewyck Diner
03.2015 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Matthew’s Diner
03.2010 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Floor Manager/Cashier/Server
Coach House Diner
03.2003 - 05.2010
- Managed team of 18 employees to maintain smooth-running operations of the restaurant floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associates Degree - Business
ITEA
HIGH SCHOOL DIPLOMA -
CTPAS
Skills
- Effective communication
- Problem-solving
- Time management
- Teamwork
- Excellent customer service skills
- Strong multitasking abilities
- Proficient in using point-of-sale systems
- Strong knowledge of menu items
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Dance
- Music
Timeline
Rideshare Driver
Uber/Lyft
09.2021 - Current
Server
Olive Garden
04.2019 - 09.2021
Server/Host
Candlewyck Diner
03.2015 - 01.2019
Server
Matthew’s Diner
03.2010 - 03.2015
Floor Manager/Cashier/Server
Coach House Diner
03.2003 - 05.2010
HIGH SCHOOL DIPLOMA -
CTPAS
Associates Degree - Business
ITEA
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