George Ahumada Mendoza
Kearny,NJ
Summary
Operations-focused Shift Supervisor with a solid background in retail management. Demonstrated success in optimizing workflow, enhancing customer service, and leveraging bilingual communication to foster collaboration. Committed to driving operational efficiency and improving team performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Dufry by Avolta
Newark, New Jersey
05.2026 - Current
- Process customer transactions accurately and efficiently in a high-volume airport retail environment.
- Handle cash, credit card, and digital payments while maintaining transaction accuracy and compliance with company procedures.
- Assisted customers with product inquiries and promotions, enhancing sales and customer satisfaction.
- Collaborated with team members during peak travel periods to ensure smooth customer flow and reduce wait times.
Shift Supervisor
Dufry by Avolta
Newark, NJ
08.2025 - 05.2026
- Managed daily floor operations for a 30-person shift, supporting on-time store opening and closing.
- Led quick pre-shift briefings to assign priorities, clarify promotions, and boost team readiness.
- Coached team members on fast, accurate order assembly at peak times to reduce customer wait.
- Resolved customer escalations and processed refunds per company policy, enhancing customer retention.
- Monitored inventory levels and placed restock requests using store system to prevent out-of-stock items.
- Developed closing task checklist, streamlining night-shift handoffs and minimizing missed duties.
- Compiled daily sales and foot-traffic summaries for store manager, informing staffing and inventory strategies.
Operations Supervisor
Dufry by Avolta
Newark, NJ
09.2023 - 07.2025
- Monitored daily operations across three airport retail stores to ensure operational efficiency and compliance with company standards.
- Assisted and guided operations associates in managing freight and inventory processes, ensuring an organized stock room.
- Communicated regularly with Operations Manager and Product Manager to align operational strategies and goals.
- Supported Operations Manager in inventory management, maintaining accurate counts and adjustments.
- Ensured adequate stock levels and coordinated with warehouse for timely replenishment.
- Communicated with sales supervisors regarding store supplies to ensure that all stores are adequately equipped.
- Designed a shift checklist for opening tasks that improved store readiness and reduced missed steps.
- Coordinated bilingual shift briefings in English and Spanish to align staff on promotions and safety updates.
Stock Supervisor
Steve Madden
Elizabeth, NJ
04.2022 - 08.2023
- Assigned daily tasks to stock associates while supervising stockroom organization and inventory activities to ensure operational efficiency.
- Conducted inventory counts and audits with Store Manager to maintain stock accuracy and promptly address discrepancies.
- Managed online order fulfillment by picking, packing, and preparing orders for timely shipment, enhancing customer satisfaction.
- Trained and supported new team members on store policies, inventory procedures, and operational standards.
- Managed store opening and closing procedures while ensuring compliance with operational standards.
Education
Bachelor of Science - Operations Management
Thomas Edison State University
Trenton, NJ12-2026
Skills
- Operations Management
- Inventory Control
- Team Leadership
- Staff development
- Sales Reporting
- Workflow Optimization
- Retail Efficiency
- Stock Replenishment
- Policy Adherence
- Customer Service
- Problem Solving
- Bilingual: English & Spanish
Timeline
Cashier
Dufry by Avolta
05.2026 - Current
Shift Supervisor
Dufry by Avolta
08.2025 - 05.2026
Operations Supervisor
Dufry by Avolta
09.2023 - 07.2025
Stock Supervisor
Steve Madden
04.2022 - 08.2023
Bachelor of Science - Operations Management
Thomas Edison State University