Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

George Baines

Missouri City,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Enterprise Holdings
01.2022 - Current
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Security Officer

Brosnan Risk Consultants
06.2023 - 01.2024
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

Technician Helper

Spectrum Inspection
01.2019 - 02.2020
  • Enhanced equipment functionality by performing regular maintenance and repairs.
  • Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
  • Maintained a safe and clean work environment by adhering to safety protocols and regulations.
  • Contributed to the reduction of repair costs through proactive identification of potential issues.
  • Collaborated with team members to optimize workflow processes and improve overall productivity.
  • Supported the completion of projects on time by efficiently managing tasks and resources.

Finish Line (Sales Associate)

Finish Line
01.2019 - 04.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

The Ocean Corporation
Houston, TX
01.2019

High school diploma -

Manvel High School
Alvin, TX
01.2014

Skills

  • Information Verification
  • Call Control
  • Delivery Tracking
  • Exemplary Work Ethic
  • Escalation Management
  • Information Updates
  • Customer Service
  • De-Escalation Techniques

Certification

  • Guard Card
  • NDT Certification
  • Insurance Policy Adjuster
  • Armed Security License
  • Certified Welding Inspector
  • TWIC Card
  • Forklift Certification
  • Property & Casualty License
  • Life & Health Insurance License
  • Non-CDL Class C
  • Lifeguard Training

Timeline

Security Officer

Brosnan Risk Consultants
06.2023 - 01.2024

Customer Service Agent

Enterprise Holdings
01.2022 - Current

Technician Helper

Spectrum Inspection
01.2019 - 02.2020

Finish Line (Sales Associate)

Finish Line
01.2019 - 04.2019

The Ocean Corporation

High school diploma -

Manvel High School

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George Baines