George Burgess
Randolph,VT
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes at BTX Tire Delivery. Excelled in problem-solving and quality assurance, ensuring timely and safe deliveries. Demonstrated exceptional teamwork and customer service skills, adept at handling complaints and inquiries for swift resolution. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Delivery Driver
BTX Tire Delivery
02.2020 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
Customer Service Representative
The Home Depot
05.2018 - 02.2022
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Mansfield High School
Mansfield, MASkills
- Quality Assurance
- Customer Service
- Attention to Detail
- Database Management
- Time management skills
- Lifts up to 75 pounds
- Problem-Solving
- Teamwork and Collaboration
- Call Management
- Complaint resolution
- Product Knowledge
Timeline
Delivery Driver
BTX Tire Delivery
02.2020 - Current
Customer Service Representative
The Home Depot
05.2018 - 02.2022
Mansfield High School
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