George Davenport
Bluff City,TN
Summary
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Territory Representative/Service Technician
Redhawk Fire and Security
02.2012 - 03.2022
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Familiar with various types of bank equipment,,Diebold, Hamilton,Mosler and Fortis,
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Repaired panic hardware and alarm detection connections on doors.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
Installation/Service Tech
ADT Security
06.2005 - 02.2012
- Exceeded client expectations by consistently delivering high-quality workmanship during all phases of the installation process.
- Collaborated with sales teams to develop customized solutions for clients, resulting in increased sales and customer retention.
- Completed installations on time and within budget, ensuring optimal system performance and minimal disruptions to client operations.
- Provided expert guidance to junior technicians during complex installations, fostering a collaborative team environment that prioritized skill development.
- Reduced downtime for clients by quickly diagnosing and repairing technical issues with their installed systems.
- Managed multiple simultaneous installation projects while maintaining strict adherence to deadlines and quality standards.
Skills
- Goal oriented
- Operational planning
- Inventory control
- Demonstrating products
- Customer training
- Service management
- Territory expansion
- Product knowledge
- Territory management
- Technical aptitude
- Problem-solving
- Problem-solving abilities
- Reliability
- Team leadership
- Cash handling
Certification
NCR/SELF SERVE ,,ARCA..DMP,,ADEMCO,,DSC.MARCH NETWORKS,,,ALSO HAVE SOME EXPERINCE WITH HYOSUNG,,
DEDICATED MICROS,DIGITAL WATCHDOG AND HAVE WORKED WITH GE ALSO .
Timeline
Territory Representative/Service Technician
Redhawk Fire and Security
02.2012 - 03.2022
Installation/Service Tech
ADT Security
06.2005 - 02.2012
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