George Depluche
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Also, reliable, organized, and resourceful employee. Expertise in customer service and long-term relationship building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Terminal Operator
Apex Oil (Port Of Greater Baton Rouge)
02.2024 - Current
- Operate pumps, valves, blenders and automated loading system to load and/or unload product from trucks, railcars, barges and ships.
- Instruct and assist truck drivers on the use of the scale and automated loading system
- Line up tanks and pipelines for product deliveries and distributions
- measure and gather samples of petroleum products
- Perform cleaning, preventive and regular terminal maintenance duties
- coordinate product delivery with customers, truck drivers and barges.
- Operate forklift, skid steer, and various hand tools
- serve as a member of the emergency response team
- Follow established Company policies and producers in strict accordance with environmental, health, safety rules, and the USCG.
- Paperwork
- Gauge tanks
- Enhanced terminal efficiency by implementing effective communication strategies with staff and clients.
- Reduced loading times for trucks and ships by streamlining cargo handling processes.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and guidelines.
- Improved equipment performance through regular inspections, maintenance, and repairs as needed.
Warehouse Technician
PSC Group DOW Louisiana Operations
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Loaded warehouse trailers using forklift.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Watched equipment operate material properly
- Housekeeping
- Wore proper PPE
- Operated forklift
- Operated warehouse equipment
Food and Consumables
Walmart
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Pulled freight out to the floor and worked it to the shelves so customers could have a better shopping experience.
- Put pallets of water out for the customers.
- Helped out in the store where I was needed courteously.
Customer Service Representative
Domino's Pizza
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Hand made customer's pizzas to the customer's satisfaction and request.
- Took customer's pizzas out of the oven and cut and box the customer's pizzas and other items.
Education
High School Diploma -
Port Allen High School
Port Allen, LA05.2023
Skills
- Multitasking Strengths
- Adapt to Diverse Groups
- Verbal Communication
- Customer Needs Assessments
- Retail Sales Customer Service
- Money Handling
- Customer Service
- Time Management
- Organizational Skills
- Strategic Planning
- Leadership
Accomplishments
I marched for and graduated from the Louisiana Leadership Institute (LLI) marching band where I played tuba.
Certification
- Licensed TWIC
- OSHA Certified
Timeline
Terminal Operator
Apex Oil (Port Of Greater Baton Rouge)
02.2024 - Current
Customer Service Representative
Domino's Pizza
04.2021 - 01.2022
Warehouse Technician
PSC Group DOW Louisiana Operations
Food and Consumables
Walmart
High School Diploma -
Port Allen High School
- Licensed TWIC
- OSHA Certified
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