George Fernandez
New York,NY
Summary
I am an aspiring customer service professional, highly motivated with 2 years of experience in my field of work. I have a solid academic background in administration and have demonstrated exceptional skills in leadership, teamwork, problem solving, customer management, and have also been able to develop the ability to solve problems quickly and efficiently. Throughout my career, I have managed to advance as a person and I have managed to make my efforts noticeable and I have also managed to climb steps even though they are still small.
My focus is on becoming better every day. I have a passion for achieving my goals on my own and achieving all the goals I have set for myself]. I am proactive and have a strong work ethic, allowing me to address challenges effectively and consistently deliver quality results.
I am excited to apply my skills and experience in a dynamic and collaborative environment where I can continue to grow and make a significant difference.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Mcdonals
Manhattan , NY
04.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Delivery Driver
Uber Eats
Bloomfield, NJ
02.2023 - 03.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Presented order bills and collected payments for deliveries.
Crew Trainer
Chipotle
Bloomfield , NJ
02.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Centro Educativo El Sol
Dominican Republic07-2022
Skills
- Customer Assistance
- Customer Engagement
- Customer Relationship Management
- Verbal And Written Communication
- Cleaning And Sanitizing
- Dishwashing And Sanitization
- Preparing Meals
- Quick-Learning
- Conflict Resolution
- Team Player
- Team Development
- Issue Identification And Resolution
- Issue Resolution
- Customer Inquiry Resolution
- Staff Coordination
- Inspection Skills
- Safe Food Handling
- Menu Memorization
- Servsafe
- Safe Food Serving
- Stock Replenishment
- Stocking Supplies
- Cash Register Operation
- Check Payment Processing
- Bill Computation
- Listening
- Menu Presentation
- Time Management
- Fast And Efficient Service Worker
- Reliable And Punctual
- Attention To Detail
- Fast-Paced Environment
- Task Prioritization
- Money Handling
- Schedule Management
- Efficient Multitasking
- Safe Handling Guidelines
- Safety Monitoring
- Mealtime Coordination
- Portion Management
- Relationship Building
- Productivity And Efficiency
- Heavy Lifting Capacity
- Engaging Personality
- Workplace Safety
- Patient Care
- Basic Mathematics
- Dish Preparation
- Plates Presentation
- Kitchen Staff Support
- Commercial Deep Fryer And Slicer Operation
- Culinary Knowledge
- Banquet Coordination
- Dining Area Maintenance
- Equipment Preparation
- Quality Control
- Food Assembly
- Food Manufacturing Processes
- Excellent Work Ethic
- Customer Service And Assistance
- Flexible Schedule
- Ingredient Preparation
- Employee Development
- Food Preparations
- Food Packaging And Bagging
- Food And Beverage Pairing
- Customer Satisfaction
- Compliance
- Quality Assurance Understanding
- Kitchen Staff Coordination
- Food Handling Standards
- Positive Attitude
- Patient Relations
- Food Safety
- Foodservice
- Soup Preparation
- Food Inspection
- Business Management
- Product Knowledge
- Delivers Exceptional Customer Service
- Multitasking
Affiliations
- Balancing different aspects of life is essential for comprehensive development. In addition to my professional dedication, I also actively engage in other aspects of my life to maintain a healthy balance.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Delivery Driver
Uber Eats
02.2023 - 03.2024
Crew Trainer
Chipotle
02.2023 - 02.2024
Crew Trainer
Mcdonals
04.2021 - Current
High School Diploma -
Centro Educativo El Sol
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