George Filsaime
Waltham,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
11
11
years of professional experience
Work History
Floor Staff Member
Ymca
11.2023 - Current
- Assisted in organizing special events, resulting in increased community engagement.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Collaborated with team members to develop new programs, increasing participation rates.
- Managed equipment inventory efficiently, reducing costs and maintaining availability for participants.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Developed strong relationships with community partners, fostering collaboration for future events.
Transportation Security Officer
Department Of Homeland Security
09.2022 - 08.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Direct Care Staff Member
Spectrum Reach
01.2019 - 09.2022
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Sales Associate
Foot Locker
11.2016 - 08.2018
- Stock and organize shelves
- Answer questions about company policies, merchandise, and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Security Guard
Boston Kroc Center
02.2016 - 07.2016
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Fitness/Recreation Assistant
Boston Kroc Center
10.2015 - 01.2016
- Assisted/lead in recreational programs and activities
- Supervised members when using equipment
- Coached a basketball clinic ages 6-12.
- Assisted in organizing special events, resulting in increased community engagement.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
Junior Counselor
Camp Wonderland
06.2013 - 08.2015
- Interacted and supervised children ages 6-16
- Assisted with children's activities including, arts and crafts, sports and recreation, meal time, daily devotions.
- Enhanced camper engagement by implementing creative, age-appropriate activities and games.
- Supported senior counselors in developing effective daily schedules for campers to maximize learning opportunities.
Education
Criminal Justice -
Quinsigamond Community College
Worcester, MA05.2020
High School Diploma -
Milton High School
Milton, MA06.2015
Skills
- Professional Appearance
- Sales proficiency
- Workplace Safety
- Patience and Empathy
- Strong teamwork
- Reliability and punctuality
- Security station experience
- Baggage inspections
- Hazardous items knowledge
- Customer relations skills
- Procedure Implementation
- Operations Management
- Physical Fitness
- Firearm handling
- Stress Tolerance
- Integrity and Honesty
- Policy Enforcement
- Incident Reporting
- Pat-down procedures
- Security Screening Expertise
- Body scanner operation
- Baggage Inspection
- Passenger communication
basketball player
Played Basketball throughout Highschool, also played at Quinsigamond Commuinity College, Then played Semi pro for the Western Mass Zombies.
Timeline
Floor Staff Member
Ymca
11.2023 - Current
Transportation Security Officer
Department Of Homeland Security
09.2022 - 08.2023
Direct Care Staff Member
Spectrum Reach
01.2019 - 09.2022
Sales Associate
Foot Locker
11.2016 - 08.2018
Security Guard
Boston Kroc Center
02.2016 - 07.2016
Fitness/Recreation Assistant
Boston Kroc Center
10.2015 - 01.2016
Junior Counselor
Camp Wonderland
06.2013 - 08.2015
Criminal Justice -
Quinsigamond Community College
High School Diploma -
Milton High School
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