Results-driven professional specializing in e-commerce strategy and order fulfillment. Proven ability to enhance customer engagement and optimize shipping logistics for improved operational efficiency.
Overview
15
15
years of professional experience
Work History
Digital Shopper
Walmart
Erie, PA
05.2018 - 02.2026
Enhanced online shopping experience through personalized product recommendations and customer engagement strategies.
Collaborated with cross-functional teams to optimize inventory management and ensure stock availability for digital sales.
Implemented data-driven decision-making processes to improve promotional strategies and increase customer retention rates.
Analyzed consumer behavior trends to refine marketing efforts and drive targeted advertising campaigns effectively.
Cashier/Line Attendant
Golden Corral
Erie, PA
01.2016 - 01.2018
Processed customer transactions efficiently and accurately.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Assisted in training new cashiers on register operations and customer service best practices.
Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
Powder Coater
Wire Weld
North East, PA
06.2011 - 03.2016
Operated and maintained powder coating equipment to ensure optimal performance.
Prepared surfaces for coating by cleaning, masking, and applying pre-treatment chemicals.
Collaborated with team to streamline workflow and minimize downtime during production runs.
Monitored quality standards through visual inspections and adjusted processes as necessary.