George Hatzel
Automotive Retail
Indian Trail,NC
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Strong desire to sell and service cars, the right way and learn as much as possible, as often as possible.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Town And Country Toyota
Charlotte, NC
05.2024 - Current
- Increased New and Used Car volume by implementing a strong retail oriented culture.
- Maintained monthly net income's that exceed 7 figures.
- Increased UIO by increasing sales velocity focusing on our PMA and growing sales efficiency.
- Increased Internet Closing percentage from sub 5% to nearly 11% by installing and managing a strong internet process.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to hit revenue targets consistently while maintaining customer satisfaction levels.
General Sales Manager
Scott Clark Toyota
Matthews, NC
01.2021 - 05.2024
- Retailed 525-600 new and used vehicles while maintaining margins that exceeded peer group both locally and organizationally.
- Maintained above-industry-average CSI while achieving the highest Variable gross pay lines in the district.
- 5 Year Toyota PROS Sales Manager while maintaining Master Certified status.
- Built, developed and continually trained a sales staff of 50+ sales people, 7 sales managers, 8 finance managers and an Internet Director while continuing to grow volume YoY.
- 2021, 2022 and 2023 Board of Governors award winner.
- Managed F&I deal flow, CIT and increase PVR while training finance managers and helped develop an F&I training program that allowed up-and-coming sales people the opportunity to learn F&I while also selling cars. This made for an easy transition when they ultimately got promoted to F&I.
Sales Manager
Scott Clark Toyota
Matthews, NC
01.2017 - 01.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Top 50 Sales Managers in Southeast Toyota and Sales Excellence Award winner.
- Prospected, worked and sold 150+ car deals per month while maintaining above average PVR.
- Tracked and managed the phone call effort of sales and Finance department associates while growing internet closing to over 12%.
- Conducted weekly group training and daily one-on-one training with sales associates and finance managers.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Finance Director
Scott Clark Toyota
Matthews, NC
08.2014 - 01.2017
- Managed a 6-8 person team that exceeded company standards for F&I PVR.
- Took TO's for additional product sales.
- Managed CIT and kept it under 1M per month while also rehashing deals and making sure 525-600 deals were approved each month.
- Built, maintained and enriched strong lender relations while minimizing losses in our portfolios.
- Worked directly with accounting team to ensure proper deal flow, compliance and an effective line of communication between sales, Finance and accounting.
Education
Leadership And Managment - Management
Toyota Accelerate/SMU Cox School of Business
Plano, TX 02.2022 - 02.2022
Certificate in F&I - Finance
David Lewis Finance School
King Of Prussia, PA 02.2015 - 02.2015
High School Diploma -
West Islip High School
West Islip, NY 09.2005 - 06.2009
Skills
Operations management
Customer relationship management
Business development
Expense control
Budget analysis
Training and development
Advertising and marketing
P&L management
Reynolds/CDK/Elead/RouteOne/Dealertrack/VAuto/Excel
Timeline
General Manager
Town And Country Toyota
05.2024 - Current
Leadership And Managment - Management
Toyota Accelerate/SMU Cox School of Business
02.2022 - 02.2022
General Sales Manager
Scott Clark Toyota
01.2021 - 05.2024
Sales Manager
Scott Clark Toyota
01.2017 - 01.2021
Certificate in F&I - Finance
David Lewis Finance School
02.2015 - 02.2015
Finance Director
Scott Clark Toyota
08.2014 - 01.2017
High School Diploma -
West Islip High School
09.2005 - 06.2009
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