George Hearon
5509 Rocky Mountain Road, Fort Worth,TX
Summary
Acquire a position where I can utilize my 10+ years of customer, software and device support. Extensive experience as an IT Service and Support Technician. I am a results-driven professional with strong technical knowledge in Microsoft applications, repairing of PC’s, laptops, peripheral and endpoint devices, to include audio visual. In addition, I possess excellent interpersonal and communication skills, both written and verbal. I have a strong ability to interpret and create instructions and documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Campus Technology Assistant
Hurst-Euless-Bedford Independent School District
Bedford, TX
03.2014 - Current
- Single point of on campus contact to respond to and resolve any and all technology issues in relation to desktop computers, laptops, all endpoint devices to include, audio devices, projectors, printers, peripheral equipment and related software
- Set up and maintain the operations of computer systems and other campus technologies and the installation of licensed software
- Reset passwords and update user teacher and student profiles using Microsoft Active Directory
- Respond to IncidentIQ requests within a 4 hour time frame.
- Responds to emails and phone calls to deliver courteous and professional services to assist end-users to resolve technical issues utilizing IncidentIQ with a 65 percent completion rate.
- Works closely with campus administration and teachers to respond to and resolve computer and laptop hardware issues.
- Works closely with helpdesk to evaluate and escalate any hardware or end-user issues for an expedient resolution
- Communicate with helpdesk and repair personnel to resolve end-user problems using IncidentIQ and direct communications.
- Create, update, and close helpdesk service IncidentIQ tickets with expediency and accuracy
- Prepare asset forms and tag any newly purchased equipment for entry into district inventory
- Nominated for Extra Mile Award 2014 and 2015
- Selected as Extra Mile Award recipient for 2020.
Education
Information Technology
Tarrant County College
Fort Worth, TX05.2015
Principles of Networking -
College of Southern Nevada
Las Vegas, NV01.2011
Skills
- Remote Support
- Software Installation
- Application support
- IT Documentation
Certification
- CompTIA A+, 4FN98EVL9P111DY3, 07/2014
- Information System Support, Tarrant County College, 05/2015
Timeline
Campus Technology Assistant
Hurst-Euless-Bedford Independent School District
03.2014 - Current
Information Technology
Tarrant County College
Principles of Networking -
College of Southern Nevada