George Henein

• As a Valet Attendant at Fairfield Inn and Suites by Marriott, I greeted guests with professionalism, ensuring a welcoming first impression while providing efficient valet parking services. I safely parked and retrieved guest vehicles, maintaining a high standard of care and minimizing wait times, and managed vehicle keys with accuracy to ensure secure operations. In addition to assisting with luggage, answering guest inquiries, and offering local recommendations, I collaborated with hotel staff to enhance the overall guest experience. I consistently received praise from guests for prompt and courteous service, contributing to positive guest satisfaction scores. During peak times, I successfully managed high volumes of vehicles without compromising safety or service quality. I also assisted in implementing a more efficient key management system, reducing retrieval times by 20%, and was recognized as Employee of the Month for my dedication to guest satisfaction and exceptional service.

As a Pharmacy Technician at CVS Pharmacy, I assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with prescriptions while providing exceptional customer service by addressing patient inquiries and explaining medication instructions. I processed insurance claims, resolved billing discrepancies, and maintained accurate patient records in compliance with HIPAA regulations. Additionally, I managed inventory by restocking shelves, monitoring expired medications, and placing orders for pharmaceutical supplies. By streamlining workflows and implementing organizational strategies, I reduced prescription processing times, increased fulfillment accuracy by 15%, and consistently received positive customer feedback. I also played a key role in ensuring compliance during audits, trained and mentored new technicians, and contributed to improving team efficiency and overall pharmacy operations.