George Henze
Muscatine ,IA
Summary
Safety-first CDL Class A Driver offering 2.5 years of experience and a pristine driving record. Expert at optimizing routes to ensure consistent, on-time arrivals while maintaining full ELD compliance. Recognized for a disciplined work ethic and the ability to operate safely in high-pressure environments. Committed to upholding a clean MVR and providing exceptional service as a reliable face of the company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mechanical Claims Adjuster
CARS Protection Plus
Remote
09.2025 - 11.2025
- Conducted thorough investigations of complex mechanical insurance claims, gathering evidence and analyzing relevant documentation.
- Communicated effectively with clients regarding claim outcomes and next steps in the process.
- Maintained detailed records of all interactions related to claims for audit purposes.
Mechanical Claims Adjuster
Mercury Insurance Co
Remote
06.2025 - 09.2025
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Utilized claims management software to track and document case progress efficiently.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Mechanical Claims Adjuster
Axiom Warranty Services
Remote
11.2023 - 03.2025
- Collaborated with clients to gather necessary documentation and resolve inquiries.
- Provided support in identifying fraudulent claims through detailed investigations.
- Assessed damages and determined appropriate claim settlements based on findings.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
CDL A OTR Driver
Ruan Transportation
Muscatine, IA
08.2023 - 11.2023
- Operated commercial vehicles safely across diverse routes, adhering to all traffic regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with maintenance protocols.
- Managed delivery schedules effectively, optimizing route efficiency and minimizing delays.
- Maintained accurate logbooks detailing hours of service, mileage traveled, and cargo information per regulatory standards.
Mechanical Claims Adjuster
Total Warranty Services
Remote
01.2023 - 07.2023
- Collaborated with customers and service providers to gather necessary documentation for claims processing.
- Reviewed repair estimates for accuracy and compliance with company standards.
- Adapted quickly to changes in policies, processes, and technologies within the claims department.
Mechanical Claims Adjuster
Allegiance Administrators
Remote
06.2022 - 12.2022
- Reviewed policy terms to ensure proper coverage application during claim evaluations.
- Examined claims forms and other records to determine insurance coverage.
Mechanical Claims Adjuster
Enxurance Warranty Services
Remote
06.2021 - 06.2022
- Enhanced customer satisfaction by delivering timely updates throughout claim processes.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
CDL A OTR Driver
Schneider National Inc.
Sterling, IL
03.2019 - 06.2021
- Communicated with dispatchers regarding load status, road conditions, and any unforeseen issues encountered during trips.
- Adhered to company policies regarding cargo handling and securement to prevent damage during transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
Mechanical Claims Analyst
Toyota Financial Services
Cedar Rapids, IA
06.2011 - 12.2018
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
- Freed up 28 head count by designing and performing a comprehensive reevaluation and process update surrounding claim inspection rules and procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Service Technician
Dene Lambkin Honda
Quincy, IL
02.2002 - 08.2008
- Diagnosed and repaired vehicle issues using advanced diagnostic equipment.
- Conducted routine maintenance and inspections to ensure optimal vehicle performance.
- Collaborated with service advisors to communicate repair needs effectively.
- Fostered a workplace environment that helped lead to 6 straight Honda Presidents Award wins in Customer Satisfaction.
Education
Technical Diploma - Automotive Technology
Universal Technical Institute
Glendale Heights, IL01-2001
High School Diploma -
Warsaw High School
Warsaw, IL01-1997
Skills
- Safe driving practices
- Inclement weather driving
- Accident prevention techniques
- Professionalism and punctuality
- Defensive driving
- Stress management capacity
- Regulatory compliance
- Strong work ethic
- Clean MVR
- Customer-oriented
Certification
Valid CDL-A
Air brake & Doubles/Triples endorsement.
Languages
English
Timeline
Mechanical Claims Adjuster
CARS Protection Plus
09.2025 - 11.2025
Mechanical Claims Adjuster
Mercury Insurance Co
06.2025 - 09.2025
Mechanical Claims Adjuster
Axiom Warranty Services
11.2023 - 03.2025
CDL A OTR Driver
Ruan Transportation
08.2023 - 11.2023
Mechanical Claims Adjuster
Total Warranty Services
01.2023 - 07.2023
Mechanical Claims Adjuster
Allegiance Administrators
06.2022 - 12.2022
Mechanical Claims Adjuster
Enxurance Warranty Services
06.2021 - 06.2022
CDL A OTR Driver
Schneider National Inc.
03.2019 - 06.2021
Mechanical Claims Analyst
Toyota Financial Services
06.2011 - 12.2018
Service Technician
Dene Lambkin Honda
02.2002 - 08.2008
Technical Diploma - Automotive Technology
Universal Technical Institute
High School Diploma -
Warsaw High School